Mobile iOS Technician | Full Time

Henry Ford Health System; Detroit (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Detroit seeks a Mobile Device Support Technician to manage and troubleshoot iOS devices across various locations. The role requires strong communication skills and a positive attitude, with a focus on customer service. Comprehensive benefits are offered.

Benefits

Health plans

Dental

Vision

Tuition assistance

Discounts

Qualifications

• At least one year of technical or customer service experience required.
• Strong oral and written communication skills required.

Responsibilities

• Deploying, troubleshooting, and rebuilding iOS devices.
• Providing in-person support throughout hospitals and ambulatory sites.

Skills

iOS

Mobile Device Management

Communication

Education

High School diploma or G.E.D.

Associates Degree in Computer Science

Tools

Microsoft Office

MacOS

Windows

Job description

The Henry Ford Health Mobile team supports over 13,500 iPhones and 2,500 iPads. Members are responsible for deploying, troubleshooting, and rebuilding iOS devices. Knowledge of iOS is required, and experience with Mobile Device Management services such as InTune or Airwatch is preferred. Mobile devices are located throughout hospitals and ambulatory sites, requiring travel for in-person support. Carrier knowledge (Verizon, AT&T, T-Mobile) and Android experience are pluses. The position includes a mandatory weekly paid On-Call rotation. Candidates should have a positive attitude, good communication skills, and a calm demeanor.

EDUCATION AND EXPERIENCE:

• High School diploma or G.E.D., required.
• Associates Degree in Computer Science or related field, or technical school certificate, preferred.
• At least one (1) year of technical or customer service experience, required.
• Strong oral and written communication skills, required.
• Healthcare-related experience, preferred.
• Knowledge of Windows, Microsoft Office, MacOS, iOS, and common applications, preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

This role involves core duties but may include additional tasks as needed.

Overview

Henry Ford Health partners with millions across Michigan and globally, offering a broad range of healthcare services. Based in Detroit, it is a leading academic medical center committed to innovation and community health. Learn more at henryford.com/careers.

We prioritize the well-being of our team members, offering comprehensive benefits including health plans, dental, vision, tuition assistance, discounts, and more. Contingent employees are ineligible for benefits.

Henry Ford Health is an Equal Opportunity Employer, committed to fair treatment regardless of race, color, creed, religion, age, sex, national origin, disability, veteran status, and other protected categories.

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