Mobile Field Service Technician

Geami; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Ranpak is seeking a Field Service Technician to service Ranpak equipment, perform preventative maintenance, install new machines or upgrades, troubleshoot issues, and respond to customer or distributor requests.

You will travel to end users, generate part orders, handle returned parts, and submit activity reports.

Qualifications include one year certificate or 2–5 years related experience, electronics knowledge, reading blueprints & schematics, and strong communication skills.

Qualifications

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)
• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Responsibilities

• Troubleshoots customer machine problems in person or over the phone to successful resolution
• Generates orders for required parts needed
• Travels as required to end users to perform service
• Handles and processes returned service parts
• Performs preventative maintenance on machines as time allows
• Assists distributors in installing new machines and machine upgrades
• Submits activity reports and other required documentation
• Other duties as assigned

Skills

Electronics knowledge

Read blueprints & schematics

Microsoft Word

Microsoft Excel

Good verbal & written communication

Logical thinking

Strong mechanical aptitude

Education

One year certificate from college or technical school

Two to five years related experience and/or training

Tools

Word

Excel

Job description

Ranpak is seeking a Field Service Technician to service Ranpak equipment, perform preventative maintenance, install new machines or upgrades, troubleshoot issues, and respond to customer or distributor requests.

You will travel to end users, generate part orders, handle returned parts, and submit activity reports.

Qualifications include one year certificate or 2–5 years related experience, electronics knowledge, reading blueprints & schematics, and strong communication skills.