Mobile Expert: Dynamic Tech Sales & Customer Experience

T-Mobile; Denver (CO); On-site; USD 23,298 - 33,182; Full time

Job summary

T-Mobile is seeking a Mobile Expert in Denver, Colorado, who will be part of a Retail Team of Experts, creating enthusiasm around their products and services. The right candidate will foster meaningful connections with customers and meet performance targets related to sales and customer experience.

Applicants should have a High School Diploma/GED, with experience in customer service. Responsibilities include serving customers, leveraging digital tools, and completing training on T-Mobile’s processes. The role offers an hourly base pay of $20.50 plus training pay, with the potential for annual incentives.

Qualifications

• 30 days T‑Mobile Mobile Associate experience (Preferred).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Serve and sell to customers while providing a best‑in‑class customer experience and building loyalty.
• Consistently leverage digital tools in interactions and onboarding.
• Complete training on T‑Mobile in‑store experience, new skills and processes.
• Make the most of time on shift, seeking out information between customers.
• Partner with T‑Mobile employees across channels.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Expert in Denver, Colorado, who will be part of a Retail Team of Experts, creating enthusiasm around their products and services. The right candidate will foster meaningful connections with customers and meet performance targets related to sales and customer experience.

Applicants should have a High School Diploma/GED, with experience in customer service. Responsibilities include serving customers, leveraging digital tools, and completing training on T-Mobile’s processes. The role offers an hourly base pay of $20.50 plus training pay, with the potential for annual incentives.