Mobile Experience Pro — In-Store Tech & Service

T-MOBILE USA, Inc.; Duluth (GA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Holiday pay

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to promote the T-Mobile brand in National Sales partner locations. You will engage customers, educate them on products, and demonstrate value of wireless solutions in a fast-paced, high-traffic store environment.

You will receive extensive training, pursue performance targets, and contribute to a seamless customer experience while benefiting from competitive pay and company-wide programs like stock grants and 401(k).

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience is preferred in retail.

Responsibilities

• Engage customers in a high-traffic retail environment, educate on T-Mobile solutions, and showcase product value.
• Use digital tools to guide customers through self-serve options and onboarding for the T-Mobile app.
• Learn in-store processes, promotions, and resources to stay customer-ready and ensure a positive experience.

Skills

Coaching

Communication

Consultative Selling

Customer Service

Relationship Building

Sales

Sales Techniques

Team Collaboration

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to promote the T-Mobile brand in National Sales partner locations. You will engage customers, educate them on products, and demonstrate value of wireless solutions in a fast-paced, high-traffic store environment.

You will receive extensive training, pursue performance targets, and contribute to a seamless customer experience while benefiting from competitive pay and company-wide programs like stock grants and 401(k).