Mobile Donation Attendant: Frontline Donor Advocate

Goodwill-of-Southwestern-Pennsylvani; Pittsburgh (Allegheny County); On-site; USD 19,286 - 24,796; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking a Mobile Donation Attendant to provide a safe, welcoming donation experience at mobile trailers and temporary sites across the service area. You will handle donations, assist donors, and ensure site readiness, supporting the retail supply chain.

The role requires following donation guidelines, coordinating with transport partners, and traveling as needed to multiple sites.

Qualifications

• High School Diploma with 3 years' experience, or an Associate's with 2 years, or a Bachelor's with 1 year.
• Experience following donation acceptance guidelines and operating procedures.
• Clear communication with donors, supervisors, and transportation partners.

Responsibilities

• Accept donations according to Goodwill’s donation acceptance guidelines and donor service standards.
• Prepare donations for pickup, transfer, or transportation to the assigned store, outlet, distribution center, or other Goodwill location.
• Follow all safety procedures related to working outdoors, around vehicles, and in changing weather conditions.
• Escalate complex donor questions, complaints, safety concerns, or unusual situations to the supervisor.
• Ensure carts, bins, containers, donation receipts, signage, and supplies are ready for daily operations.
• Lead root-cause problem solving for donation site challenges and communicate needs to the supervisor.

Education

High School Diploma + 3 years experience

Associate's degree + 2 years experience

Bachelor's degree + 1 year experience

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is seeking a Mobile Donation Attendant to provide a safe, welcoming donation experience at mobile trailers and temporary sites across the service area. You will handle donations, assist donors, and ensure site readiness, supporting the retail supply chain.

The role requires following donation guidelines, coordinating with transport partners, and traveling as needed to multiple sites.