Mobile Device & Training Specialist (Travel‑Ready)

EMCOR Services New England Mechanical; South Windsor (CT); Sur place; USD 60 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Employee Assistance Program

Résumé du poste

New England Mechanical Services, Inc. seeks a Mobile Systems & Training Specialist to empower field and office teams with mobile device management, training, and technical support.

You will optimize workflows, deliver engaging training, and improve processes across branches throughout New England. Requirements include a High School Diploma (associate/bachelor preferred) and 2–3 years in tech support or training.

Qualifications

• High School Diploma required; associate or bachelor’s degree preferred.
• 2–3 years of experience in technology support, training, administrative operations, customer service, or related field.
• Experience delivering training to audiences with varying levels of technical proficiency is highly preferred.
• Experience creating training materials, instructional guides, videos, or other learning content is a plus.

Responsabilités

• Manage the complete lifecycle of company-issued mobile devices, including deployment, maintenance, inventory tracking, upgrades, and decommissioning.
• Provide day-to-day support and troubleshooting for iPhones, iPads, COINS Service App, Microsoft applications, and other managed iOS software.
• Configure, provision, and deploy devices for new and existing employees.
• Coordinate with wireless carriers and service providers to resolve device and connectivity issues.
• Escalate technical issues as needed and manage support tickets through successful resolution.
• Deliver engaging technology training for employees with varying levels of technical experience.
• Facilitate mobile device and application training during new hire orientation.
• Create and maintain training materials, including instructional videos, user guides, job aids, and other learning resources.
• Identify knowledge gaps within field and office teams and develop targeted training solutions.
• Support branch offices through in-person training sessions, workshops, and ongoing user assistance.
• Partner with administrative teams to provide support and training related to COINS and other business applications.
• Become knowledgeable in key back-office functions, including contracts, dispatching, payroll, accounts payable, and accounts receivable.
• Test upcoming mobile and back-office software enhancements prior to company-wide deployment.
• Develop, improve, and maintain operational procedures and system documentation.
• Serve as a liaison between end users and software support teams to identify opportunities for process improvement and increased efficiency.

Connaissances

Communication skills

Troubleshooting

Training delivery

Multi-tasking

Independent work

Formation

High School Diploma

Associate or Bachelor’s preferred

Outils

Microsoft 365

iOS devices knowledge

Mobile device management

Description du poste

New England Mechanical Services, Inc. seeks a Mobile Systems & Training Specialist to empower field and office teams with mobile device management, training, and technical support.

You will optimize workflows, deliver engaging training, and improve processes across branches throughout New England. Requirements include a High School Diploma (associate/bachelor preferred) and 2–3 years in tech support or training.