Mobile Device Coordinator (Asset Management Analyst)

Elevance Health; Brooklyn Heights (TN); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Elevance Health is seeking a Mobile Device Coordinator (Asset Management Analyst) to ensure timely and accurate provisioning of mobile devices for CareBridge members. The role emphasizes hands-on asset handling, device fulfillment, and inventory accuracy across locations.

The position supports a hybrid work model and requires in-person collaboration at the posted location. Prior experience in device management and shipping is highly valued, with a focus on reliability and customer-service

Qualifications

• Requires AA/AS or recognized trade certification and a minimum of 1 year related experience; or any combination of education and experience providing an equivalent background.
• Experience installing, configuring, and troubleshooting mobile devices and software preferred.
• Previous fulfillment or shipping experience preferred.

Responsibilities

• Manages IT assets by logging changes to the software asset repository system.
• Receives, logs, tracks and responds to hardware and software fulfillment requests.
• Matches requests from Access IT to available inventory.
• Maintains inventories by location to meet service level agreements.
• Participates in the development of asset management related processes and procedures.
• Supplies devices to members as needed.
• Fulfills orders for new devices, retrievals, chargers, etc.
• Uses the FedEx system to monitor and track device delivery and updates in CareBridge systems.
• Assists with procurement of mobile devices and cases.
• Receives, tests, and cleanses inbound (returned) mobile devices.
• Knowledge of HCBS/LTSS product and provider community in local markets.

Skills

Mobile device installation

Fulfillment/shipping coordination

Inventory management

Customer-service oriented

Education

AA/AS or recognized trade certification

Tools

FedEx system

Asset management repository

Job description

Mobile Device Coordinator (Asset Management Analyst)

Location: This role requires associates to work from the posted location full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

CareBridgeHealth is a proud member of the Elevance Health family of companies, within ourCarelonbusiness.CareBridgeHealth exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life throughhome-careandcommunity-basedservices.

The Mobile Device Coordinator (Asset Management Analyst) ensures CareBridge members receive mobile devices accurately and on time by coordinating fulfillment and shipping. This includes charging, stickering, and casing devices as well as processing retrievals and shipping chargers.

How you will make an impact:

• Manages IT assets in response to fulfillment requests by logging changes to the software asset repository system.

• Receives logs tracks and responds to hardware and software fulfillment requests.

• Matches requests from Access IT to available inventory.

• Maintains inventories by location to meet service level agreements.

• Participates in the development of asset management related processes policies and procedures and maintains them.

• Supplies devices to members as needed.

• Fulfills orders for new devices, retrievals, chargers, etc.

• Utilizes FedEx system to monitor and track device delivery and updates in appropriate CareBridge systems accurately and timely.

• Assists with procurement of mobile devices and cases.

• Receives, tests, and cleanses inbound (returned) mobile devices.

• Possesses knowledge about the Home and Community Based Services (HCBS) provider community within local markets, including the various services provided and how they interact with the CareBridge platform.

• Maintains excellent punctuality and attendance during work hours.

• Performs other duties as assigned.

Minimum Requirements:

Requires an AA/AS or recognized trade certification and a minimum of 1-year related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Experience installing, configuring, and troubleshooting mobile devices and software highly preferred.

• Previous fulfillment or shipping experience highly preferred.

• General HCBS and/or Long-Term Support Services (LTSS) product and customer knowledge highly preferred.

• Customer-service focused professional with a collaborative, team-oriented demeanor, and a proven ability to build strong working relationships within a matrix organization preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.