Mobile Crisis Shift Supervisor – Lead Field Team

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 51,985 - 63,537; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

Referral program

Job summary

Rosecrance Behavioral Health in Rockford, IL, seeks a Shift Supervisor for the Mobile Crisis Response Team to mentor clinical staff, manage caseloads, run groups, and provide on-call leadership during crises.

The role emphasizes staff supervision, quality assurance, and coordination with community partners. A Master’s degree or RN with relevant experience, QMHP, and CPR readiness are required, with the ability to engage diverse client populations.

Qualifications

• Master’s degree in social work, sociology, psychology, counseling, or related field.
• QMHP required.
• Experience supervising a team in a social service setting preferred.
• Ability to motivate and problem solve with staff.
• CPR training or certification within three months.

Responsibilities

• Provide direct oversight and guidance to crisis response staff during assigned shifts.
• Ensure staff adhere to protocols, safety procedures, and ethical standards.
• Offer real-time consultation on complex or high-risk cases.
• Monitor incoming crisis calls and assign response teams appropriately when needed.
• Support decision-making for escalation to law enforcement, hospitalization, or other emergency services when necessary.
• Review and approve crisis assessments and interventions for accuracy and appropriateness.
• Ensure staff follow de-escalation techniques and trauma-informed care principles.
• Provide guidance on safety planning for individuals in crisis.
• Respond in the field as needed for high-risk situations.
• Ensure documentation is completed accurately, thoroughly, and on time.
• Monitor performance metrics (e.g., response times, case outcomes).
• Prepare shift reports summarizing activities, staffing, and notable incidents.
• Provide on-the-spot coaching and feedback to staff.
• Identify training needs and communicate them to program leadership.
• Mentor new staff and ensure consistent application of best practices.
• Collaborate with law enforcement, EMS, hospitals, shelters, and community providers during active crises.
• Serve as a point of contact for partner agencies during your shift.
• Escalate systemic concerns or service gaps to program leadership.
• Adjust staff assignments as needed to maintain adequate coverage.
• Track and report any safety concerns or equipment issues.
• Respond directly to crisis calls when team coverage requires additional support.
• Model professional, calm, and effective intervention techniques in the field.
• Assist with transport, safety checks, or involuntary commitment procedures if necessary.

Skills

Master's degree

QMHP

Supervising experience

Crisis intervention

Education

Master’s degree in social work or related field

RN with one year mental health

Tools

Microsoft Office

CPR certification

Staff training

Job description

Rosecrance Behavioral Health in Rockford, IL, seeks a Shift Supervisor for the Mobile Crisis Response Team to mentor clinical staff, manage caseloads, run groups, and provide on-call leadership during crises.

The role emphasizes staff supervision, quality assurance, and coordination with community partners. A Master’s degree or RN with relevant experience, QMHP, and CPR readiness are required, with the ability to engage diverse client populations.