Shift Supervisor- Mobile Crisis Response (2nd Shift)

Rosecrance Behavioral Health; Rockford (IL); On-site; USD 51,985 - 63,537; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off

Referral program

Job summary

Rosecrance Behavioral Health in Rockford, IL, seeks a Shift Supervisor for the Mobile Crisis Response Team to mentor clinical staff, manage caseloads, run groups, and provide on-call leadership during crises.

The role emphasizes staff supervision, quality assurance, and coordination with community partners. A Master’s degree or RN with relevant experience, QMHP, and CPR readiness are required, with the ability to engage diverse client populations.

Qualifications

• Master’s degree in social work, sociology, psychology, counseling, or related field.
• QMHP required.
• Experience supervising a team in a social service setting preferred.
• Ability to motivate and problem solve with staff.
• CPR training or certification within three months.

Responsibilities

• Provide direct oversight and guidance to crisis response staff during assigned shifts.
• Ensure staff adhere to protocols, safety procedures, and ethical standards.
• Offer real-time consultation on complex or high-risk cases.
• Monitor incoming crisis calls and assign response teams appropriately when needed.
• Support decision-making for escalation to law enforcement, hospitalization, or other emergency services when necessary.
• Review and approve crisis assessments and interventions for accuracy and appropriateness.
• Ensure staff follow de-escalation techniques and trauma-informed care principles.
• Provide guidance on safety planning for individuals in crisis.
• Respond in the field as needed for high-risk situations.
• Ensure documentation is completed accurately, thoroughly, and on time.
• Monitor performance metrics (e.g., response times, case outcomes).
• Prepare shift reports summarizing activities, staffing, and notable incidents.
• Provide on-the-spot coaching and feedback to staff.
• Identify training needs and communicate them to program leadership.
• Mentor new staff and ensure consistent application of best practices.
• Collaborate with law enforcement, EMS, hospitals, shelters, and community providers during active crises.
• Serve as a point of contact for partner agencies during your shift.
• Escalate systemic concerns or service gaps to program leadership.
• Adjust staff assignments as needed to maintain adequate coverage.
• Track and report any safety concerns or equipment issues.
• Respond directly to crisis calls when team coverage requires additional support.
• Model professional, calm, and effective intervention techniques in the field.
• Assist with transport, safety checks, or involuntary commitment procedures if necessary.

Skills

Master's degree

QMHP

Supervising experience

Crisis intervention

Education

Master’s degree in social work or related field

RN with one year mental health

Tools

Microsoft Office

CPR certification

Staff training

Job description

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery.

Sign on bonus available of $2,000

Position Summary

The Mobile Crisis Response Team provides mental health rehabilitation services to adults and families in order to decrease hospitalization and crisis episodes and to increase community functioning for the client to achieve rehabilitative, resiliency, and recovery goals. The Shift Supervisor is responsible for assisting the supervisor in training, mentorship, and support to the clinical team. The Shift Supervisor will manage a case load, run groups, act as point person for staff questions and problem solving, provide training, provide quality assurance, complete reporting, and attend required leadership meetings.

Qualifications

• Master’s degree in social work, sociology, psychology, counseling, or related field or RN with one year experience in mental health.
• QMHP required
• Prefer experience in supervising a team in a social service setting.
• Ability to motivate and problem solve with staff.
• Ability to work with persons from diverse backgrounds and personalities.
• Skilled in behavioral management techniques
• Ability to coordinate and present lectures for clients, parents and community resources
• Certified Addictions Counselor or able to obtain such certification within two years
• CPR training or complete within three months
• Good keyboarding skills and understanding of Microsoft Office Suite, ability to learn new computer programs easily.
• Positive demeanor, empathetic and calm.
• Valid driver’s license

Responsibilities

• Provide direct oversight and guidance to crisis response staff during assigned shifts.
• Ensure staff adhere to protocols, safety procedures, and ethical standards.
• Offer real-time consultation on complex or high-risk cases.
• Monitor incoming crisis calls and assign response teams appropriately when needed.
• Support decision-making for escalation to law enforcement, hospitalization, or other emergency services when necessary.
• Review and approve crisis assessments and interventions for accuracy and appropriateness.
• Ensure staff follow de-escalation techniques and trauma-informed care principles.
• Provide guidance on safety planning for individuals in crisis.
• Respond in the field as needed for high-risk situations.
• Ensure documentation is completed accurately, thoroughly, and on time.
• Monitor performance metrics (e.g., response times, case outcomes).
• Prepare shift reports summarizing activities, staffing, and notable incidents.
• Provide on-the-spot coaching and feedback to staff.
• Identify training needs and communicate them to program leadership.
• Mentor new staff and ensure consistent application of best practices.
• Collaborate with law enforcement, EMS, hospitals, shelters, and community providers during active crises.
• Serve as a point of contact for partner agencies during your shift.
• Escalate systemic concerns or service gaps to program leadership.
• Adjust staff assignments as needed to maintain adequate coverage.
• Track and report any safety concerns or equipment issues.
• Respond directly to crisis calls when team coverage requires additional support.
• Model professional, calm, and effective intervention techniques in the field.
• Assist with transport, safety checks, or involuntary commitment procedures if necessary.

Schedule

• Hours: Wednesday- Saturday 1:30pm- 11:30pm
• Shift: 2nd Shift

Work Location

• Rosecrance Ware Center Rockford,IL Work Mode: Onsite

Compensation & Rewards

• Starting Pay: $57,761.60 (pay is based on education, experience, and credentials)

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

AARP Employer Pledge Program

MSEP (Military Spouse Employment Partnership).