Mobile Communication and Device Administrator

Epiroc Drilling Solutions, LLC; Garland (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care eligibility

401(k) plan

Tuition reimbursement program

Paid vacation

Employee Assistance Program

Job summary

Epiroc Drilling Solutions, LLC in Garland, Texas seeks a Mobile Communication and Device Administrator. This role oversees the deployment, management, and support of mobile communication systems across U.S. operations, ensuring alignment with business needs.

The successful candidate will collaborate with various teams to maintain optimal performance, ensure compliance, and implement mobile security protocols. Applicants should possess a degree in Business Administration or Communication and have over three years of mobile device administration experience.

Qualifications

• 3+ years of experience in mobile device administration required.
• Proficiency in mobile operating systems and MDM platforms.
• Familiarity with telecom expense management tools.

Responsibilities

• Oversee the deployment and management of mobile communication systems.
• Support end-users with mobile device issues.
• Monitor mobile usage to identify cost-saving opportunities.

Skills

Analytical skills

Communication skills

Problem-solving skills

Mobile technology knowledge

Interpersonal skills

Education

Associate’s or Bachelor’s degree in related field

Tools

MDM platforms (Intune, MobileIron, AirWatch)

Mobile operating systems (iOS, Android)

Job description

Mobile Communication and Device Administrator – United States

The Mobile Communication and Device Administrator is responsible for overseeing the deployment, management, and support of mobile communication systems and devices across U.S. operations. This role ensures mobile technologies are aligned with business needs, secure, and cost‑effective. The administrator collaborates with Third Party Mobile Communication Partner, EIT Mobile Device Management team, Sourcing, and end‑users to maintain optimal performance and compliance with corporate, country, and entity policies.

Principal Responsibilities

• Manage the lifecycle of mobile devices including procurement, activation, configuration, and decommissioning.
• Administer and facilitate mobile device management (MDM) platforms to enforce security policies and manage inventory.
• Support end‑users with mobile device issues, including troubleshooting hardware, software, and connectivity problems.
• Coordinate with mobile carriers and vendors to manage service plans, billing, and escalations.
• Monitor mobile usage and generate reports to identify cost‑saving opportunities and ensure policy compliance.
• Maintain accurate records of mobile assets and user assignments.
• Develop and maintain documentation for mobile device policies, procedures, and user guides.
• Ensure compliance with data security and privacy standards related to mobile communications.
• Collaborate with EIT and security teams to implement mobile security protocols and respond to incidents.
• Stay current with mobile technology trends and recommend improvements to enhance productivity and efficiency.
• Integrate Artificial Intelligence (AI) to enhance mobile communication programs by improving efficiency, personalization, and decision‑making.
• Supplier management responsibilities, ensuring cost‑effective procurement, high‑quality vendor performance, and strategic alignment with mobile technology needs.
• Foster strong supplier relationships and oversee contract compliance to support seamless device and communication operations.

Personal Characteristics

• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work independently.
• Blend of strategic insight, technical fluency, and strong interpersonal skills to drive innovation and enhance business communication.
• Passion for mobile technology and continuous improvement.
• Empathy – understands user needs and delivers responsive, personalized support.
• Enthusiasm – brings positive energy to team collaboration and promotes adoption of new tools and practices.

Education & Experience

• Associate’s or Bachelor’s degree in Business Administration, Communication or related field.
• 3+ years of experience in mobile device administration (required).
• Proficiency with mobile operating systems (iOS, Android) and MDM platforms (e.g., Intune, MobileIron, AirWatch).
• Experience with enterprise mobility management (EMM) solutions.
• Familiarity with telecom expense management tools.
• Knowledge of mobile security best practices and compliance standards.
• Project management experience in mobile technology deployments.
• Mobile communications supplier relationship management.

Benefits

• Benefits eligibility begins the 1st of the month after start date.
• Health care eligibility – including medical, dental, vision, prescription and telemedicine.
• Wellness program.
• Employee discounts.Short and long‑term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan.
• Direct deposit.
• Tuition reimbursement program.
• Paid vacation.
• Paid sick time.

Work Environment

The work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. The noise level is generally low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Ergonomic equipment, wellness initiatives, and regular breaks are encouraged.

Legal and Inclusion Statements

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.