Field Service Technician

Epiroc Drilling Solutions, LLC; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health care eligibility

401(k) plan

Tuition reimbursement program

Paid Vacation

Job summary

Epiroc Drilling Solutions, LLC is seeking a Field Service Technician in Harrisburg, PA. This role involves troubleshooting and repairing a variety of equipment, ensuring minimal downtime. Candidates must have strong mechanical skills and a valid driver's license.

Key responsibilities include performing technical service support, adhering to safety standards, and engaging in customer communication. Benefits include healthcare, 401(k), and tuition reimbursement. Join a diverse and innovative team committed to sustainable practices.

Qualifications

• Basic computer skills and familiarity with Epiroc equipment.
• Good mechanical aptitude and work ethic.
• Ability to perform training and safety requirements.

Responsibilities

• Provide thorough service support for technical problems.
• Troubleshoot and repair mechanical, hydraulic, and electrical systems.
• Maintain compliance with safety standards and use proper PPE.

Skills

Basic computer skills

Mechanical aptitude

Ability to read hydraulic and electrical schematics

Education

Certificate of Completion for a Technical or Trade School

Tools

Hand tools

Job description

Overview

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All New Thinkers Are Welcome

We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About Us

Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground‑breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

Mission

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

Field Service Technician Overview

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc's high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear. Company‑provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Benefits

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Responsibilities

Level 1

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company's warranty policy and be able to take initiative on processing warranty claim reports in the field
• Adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE; safety is our first priority. Work sustainably, being conscious of the environmental impact
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Level 2

• Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e‑mail and telephone communication
• Support varied activities, with simultaneous projects and deadlines in a fast‑paced environment

Level 3

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, supporting their training and development

Requirements

Level 1

• Basic computer skills, familiarity with Epiroc equipment, strong mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24‑volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Complete TL1 and TL2 training and Safe Start Modules 1–5 within the first year of employment
• Maintain required US Department of Labor, Mine, Safety & Health Administration training certificates, or agree to complete the training program(s) needed to acquire the certificates by the date required by Manager
• Maintain a valid driver's license; a good driving record is required. If required to operate a commercial vehicle weighing more than 26,001 pounds, must pass all necessary requirements to obtain a Commercial Driver's License (CDL) and maintain an active license. Drivers must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)
• Travel is required in this position

Level 2

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2–5 years of relevant experience
• Complete TL1 and TL2 within 3–6 months of hire

Level 3

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Expert at Rig Control Systems (RCS)
• Complete TL1 and TL2 training within 1 month of hire

*Level will be determined based on selected candidate's relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

EEO Statement

Employees will be a diverse group. Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Employment at Epiroc is at‑will; either party can terminate the employment relationship at any time, with or without prior notice.

Diversity and Sustainability

Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.

Learn more at epiroc.com.