Mobile Care Coordinator - MA (Flexible Hours)

CareSource Nevada Co.; Medford (MA); On-site; USD 47,000 - 76,000; Full time

Job summary

CareSource is seeking a Care Coordinator in Massachusetts to act as the primary contact for enrollees, assisting them with navigating health care processes and coordinating services to ensure timely delivery and continuity of care. The role includes routine outreach, in-person visits, and documenting activities to support member satisfaction.

Essential duties include frontline communication with enrollees and providers, scheduling support, and collaboration with care teams to create

Qualifications

• Knowledge of healthcare navigation and care coordination processes.
• Strong customer service focus with excellent listening and communication skills.
• Ability to multitask and manage multiple systems and documentation requirements.

Responsibilities

• Serve as the first point of contact for enrollees and help them understand plan processes.
• Conduct outreach to confirm service details and coordinate services with care teams.
• Provide education on plan benefits and service options and document activities.

Skills

Microsoft Office Suite

Customer service

Communication skills

Multitasking

Organizational skills

Teamwork

Education

High School or GED

Job description

CareSource is seeking a Care Coordinator in Massachusetts to act as the primary contact for enrollees, assisting them with navigating health care processes and coordinating services to ensure timely delivery and continuity of care. The role includes routine outreach, in-person visits, and documenting activities to support member satisfaction.

Essential duties include frontline communication with enrollees and providers, scheduling support, and collaboration with care teams to create