Mobile Associate, Store-in-Store, Retail Sales

T-Mobile; Vacaville (CA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Annual Stock Grant

On-the-job training pay

Job summary

T-Mobile in Vacaville seeks Mobile Associates to engage customers and promote the T-Mobile brand within partner locations. Responsibilities include using digital tools, building customer relationships, and ensuring customer satisfaction. Candidates need a High School Diploma/GED and preferably 6 months of customer service sales experience. A passion for exceptional customer service is essential.

The hourly pay starts at $19.50, plus training pay, with potential annual incentives.

Qualifications

• 6 months of customer service and/or sales experience preferred.
• Strong customer communication skills.

Responsibilities

• Engage with customers using digital tools in a retail environment.
• Train on T-Mobile products and customer service processes.
• Build relationships to enhance customer experience.

Skills

Coaching

Communication

Consultative Selling

Customer Engagement

Sales Techniques

Relationship Building

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly traffic‑heavy retail environment using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Consistently leverages digital self‑serve tools during customer interactions and the onboarding process, identifying customer needs and using solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Completes training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources; reviews personal results, current promotions, and updates to stay customer ready at all times.
• Partner with nearby store locations to on‑board customers, practice skills, share knowledge, perform store operations, opening and closing procedures, and secure kiosk assets.
• Exhibits a customer‑obsessed mindset by providing exceptional service, exceeding expectations, proactively reaching out to potential customers, capturing referrals, managing follow‑ups, and performing price overrides for specialty offers.
• Builds relationships with leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No. Safety Sensitive Position: No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. As an owner, all employees are eligible for an Annual Stock Grant.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.