Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Rockford Township (IL); On-site; USD 20,457 - 29,136; Full time

Job summary

T-Mobile in Rockford Township is looking for Mobile Associates who are passionate about customer engagement in a retail environment. Responsibilities include engaging customers using digital tools, demonstrating T-Mobile products, and providing exceptional customer care. Applicants should have a High School Diploma and some sales experience. The position offers an hourly base pay of $18 and performance-based incentives. Join T-Mobile and become part of a dynamic retail team dedicated to customer satisfaction.

Qualifications

• Minimum 6 months of customer service and/or sales experience, retail environment preferred.
• Passionate customer advocate eager to connect and engage with customers.
• Willingness to work alongside peers and store leaders.

Responsibilities

• Engage with a wide range of customers in a retail environment.
• Use digital tools to educate customers about T‑Mobile solutions.
• Partner with nearby store locations for customer onboarding.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets and achieve sales goals by providing exceptional customer experiences and meeting quality of sale metrics.

Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs, thereby deepening relationships and ensuring satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly/on‑board customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures, and maintain kiosk assets. Report any lost keys or assets to the manager.
• Show customer obsession by being passionate, friendly, and engaging. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience, retail environment preferred.

Knowledge, Skills and Abilities

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Effectively balance customer experience and performance goals (Required).
• Team Building – Desire to be part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues (Required).
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required).

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.