Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Cedar View (WA); On-site; USD 21,762 - 23,436; Full time

Benefits offered by this job

Annual Stock Grant

Guaranteed $20/hour inclusive of base pay and incentives

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates for their Retail Team who thrive in a high-traffic environment. You will engage with customers, promote T-Mobile products, and provide exceptional service. Candidates should have a High School Diploma or GED and at least 6 months of customer service or sales experience.

This role offers an hourly base pay of $19.50, plus additional training pay. After training, associates can promote to Mobile Expert and earn incentives based on performance. Every employee is also eligible for an Annual Stock Grant, making this a rewarding opportunity with a reputable brand.

Qualifications

• 6 months of customer service or sales experience, preferably in a retail environment.
• Customer advocate passionate about connecting with customers.

Responsibilities

• Engage proactively with customers in a high-traffic retail environment.
• Leverage digital tools during customer interactions and onboarding.
• Build rapport and trust with customers, exceeding their expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self‑serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on‑board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities

• Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.

Equal Opportunity Employer Statement

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.