Mobile Associate, Store-in-Store, Retail Sales

T-Mobile; Franklin (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Paid time off

Tuition assistance

Job summary

T-Mobile in Franklin, TN, seeks Mobile Associates to enhance customer engagement within retail environments. Ideal candidates will have a High School Diploma and at least 6 months of customer service experience. Responsibilities include using digital tools to assist customers, participating in training programs, and building relationships with clients. The position offers competitive hourly pay starting at $18.00, with potential promotions and benefits including medical, dental, and 401(k) plans.

Qualifications

• At least 6 months of customer service and/or sales experience, with retail environment preferred.
• Ability to balance customer experience and performance goals.
• Willingness to work with peers and support customers.

Responsibilities

• Engage with customers in a highly-traffic retail environment.
• Leverage digital tools during customer interactions.
• Complete training on products and services.
• Partner with nearby store locations for customer onboarding.
• Build rapport and loyalty with customers.
• Support the customer experience from account set up to device support.

Skills

Customer satisfaction and advocacy

Team building

Retail sales

Education

High School Diploma or GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, and showcasing the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers.
• Partner with nearby store locations to properly/on-board customers, performing skills practice, knowledge sharing, store operations, opening and closing procedures, and securing kiosk assets. Report any lost keys or assets to the manager.
• Show customer obsession: be passionate, friendly, and engaging. Build rapport, trust, and loyalty in every interaction, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Education and Work Experience

• High School Diploma or GED (Required)
• At least 6 months of customer service and/or sales experience, retail environment preferred.

Knowledge, Skills and Abilities

• Customer satisfaction and advocacy; ability to balance customer experience and performance goals (Required)
• Team building: willingness to work with peers and store leaders, share best practices, and support customers (Required)
• Retail sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No travel required.

DOT Regulated

No.

Compensation

Hourly base pay: $18.00 with an additional $5.00 per hour during training. After completion of the first 90 days, Mobile Associates may promote to Mobile Expert and become eligible for an annual incentive of up to $18,000 per year. All employees are guaranteed a minimum hourly total of $20.00 inclusive of base pay and incentives.

Benefits

All employees are eligible for benefits such as medical, dental and vision insurance, 401(k), employee stock grants, paid time off, paid holidays, parental leave, tuition assistance, disability and life coverage, and various other voluntary benefits. Employees also have access to mobile service and home internet discounts, pet insurance, and commuter and transit programs.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Individuals with a disability who need reasonable accommodation at any point in the application or interview process can contact [e-mail] or call 1-844-873-9500. These contacts are not a means to apply for or inquire about positions and facts are not returned to non-accommodation related requests.