Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Milford (CT); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. Candidates should be passionate about technology and customer service, with a focus on building relationships and exceeding performance targets. This role offers competitive pay, training, and opportunities for advancement.

Benefits

Medical, dental, vision insurance

401(k)

Employee stock grants and purchase plans

Paid time off

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience required.

Responsibilities

• Engage with customers in a high-traffic retail environment.
• Leverage digital tools to identify customer needs and demonstrate product value.
• Build relationships to support customer experience.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way, which includes excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Customer Engagement: Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Solution-Based Selling: Leverage digital self-serve tools during customer interactions, identify customer needs, and demonstrate the value of T-Mobile products and services, including onboarding solutions and the use of the T-Mobile app.
3. Training and Knowledge: Complete training on in-store experience, new skills, products, and processes. Continuously learn to improve skills and provide the best customer experience. Support store operations, including opening and closing procedures, and secure kiosk assets.
4. Customer Service: Be passionate, friendly, and engaging. Build rapport and trust, provide exceptional service, and exceed customer expectations. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Relationship Building: Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing experience and performance (Required)
• Team Building: Willingness to collaborate and share best practices (Required)
• Retail Sales: Competitive and confident in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the U.S.
• Travel: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Hourly Base Pay: $19.00

During the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed a minimum earning of $20/hour including base pay and incentives. Additionally, all employees are eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision insurance, 401(k), employee stock grants and purchase plans, paid time off, holidays, parental and family leave, family building benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile and home internet services. For details, visit www.t-mobilebenefits.com.

We support growth and career development, embodying a culture of possibility and shared success. Join us and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, gender, sexual orientation, or any protected characteristic. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.