Mobile Associate, Store-In-Store, Bilingual

T-Mobile; Glendale (AZ); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grants

Paid time off & holidays

Parental and family leave

Job summary

T-Mobile in Glendale, AZ is seeking Mobile Associates to engage customers in a high-traffic retail environment, educate them on products, and demonstrate value. You will use digital tools, embrace self-serve solutions, and help customers navigate the app for wireless needs.

The role emphasizes coaching, communication, and relationship building, with on-the-job training leading to the Mobile Expert role and incentives. Eligible benefits include medical, dental, 401(k), PTO and stock grants.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Educate customers on T-Mobile solutions and demonstrate value.
• Complete training and stay customer-ready with promotions and Hub updates.
• Build rapport, foster loyalty, and drive sales through solution-based selling.
• Collaborate with nearby teams to support customer accounts and device setup.

Skills

Coaching

Communication

Customer Engagement

Customer Needs

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Be customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to further drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Compensation and Benefits

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

T‑Mobile benefits include medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and access to commuter and transit programs.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodations

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note that this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.