Mobile Associate, Store-in-Store - Retail Sales

T-MOBILE USA, Inc.; Lynnwood (WA); On-site; USD 19,500 - 22,000; Part time

Benefits offered by this job

Hourly training pay

Potential annual incentive target of $18,000

Job summary

T-MOBILE USA, Inc. is seeking Mobile Associates, Store-in-Store, to engage customers and bring the T-Mobile brand to life in retail environments. The role involves building relationships with customers, meeting sales targets, and providing exceptional service.

Qualified candidates will have a High School Diploma or GED and at least 6 months of customer service or sales experience. The position offers a starting wage of $19.50 per hour plus additional incentives after training.

Qualifications

• At least 6 months of customer service and/or sales experience, retail environment preferred.
• Passionate customer advocate with the desire to connect with customers.
• Desire to work with peers and leaders and learn best practices.

Responsibilities

• Engage with a broad range of customers in a retail environment.
• Identify customer needs using solution-based selling techniques.
• Complete training on products, processes, and customer experience.
• Provide exceptional service and exceed customer expectations.
• Build relationships with leadership and teams to support customer experience.

Skills

Customer satisfaction

Team building

Retail sales

Education

High School Diploma or GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS excel their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless and onboarding solutions, helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, thereby deepening relationships and ensuring satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Continuously learn and improve to provide the best possible experience for customers. Partner with nearby store locations to properly/fully onboard customers. Perform skill practice, knowledge sharing, store operations, opening and closing procedures, and carry keys securely. Report lost keys or assets to manager.
• Customer obsessed. Be passionate, friendly, engaging. Connect on a personal level, match pace, build rapport, trust, and loyalty. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up, capture referrals, manage Be Back processes, build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set up to device support and account servicing.

Education and Work Experience

• High School Diploma or GED (Required)
• At least 6 months of customer service and/or sales experience, retail environment preferred.

Knowledge, Skills and Abilities

• Customer satisfaction: Passionate customer advocate with desire to be yourself when connecting and having fun with customers. Effective at balancing experience and performance goals. (Required)
• Team building: Desire to be part of T-Mobile store team. Willingness to work with peers and leaders, learn and share best practices, serve customers, and resolve issues. (Required)
• Retail sales: Competitive drive and confidence to succeed in fast-paced sales environment. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No travel required.

DOT Regulated

Position not DOT regulated. Safety sensitive position not required.

Compensation

Hourly base pay $19.50, plus $5.00 per hour training pay. Within first 90 days on-the-job training and eligible for hourly training pay. Promotes to Mobile Expert role and eligible for annualized incentive target of $18,000 per year. Actual incentives vary. All employees guaranteed to earn $20 hourly inclusive of base pay and incentives.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Accommodation Contact

To request reasonable accommodation at any point in the application or interview process, email [e-mail] or call 1-844-873-9500. This channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.