Mobile Associate, Store-in-Store - Retail Sales

T-Mobile; Winterville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile is seeking Mobile Associates for its stores in Winterville, North Carolina. This dynamic role involves actively engaging customers, demonstrating T-Mobile solutions, and ensuring a high-quality customer experience. Associates will receive training and have opportunities for advancement, including promotion to Mobile Expert with significant earnings potential.

The ideal candidate has a high school diploma, sales experience, and a passion for technology, working collaboratively to meet customer needs. A commitment to customer satisfaction is key to success in this role.

Qualifications

• At least 6 months of customer service and/or sales experience in a retail environment.
• Passionate customer advocate with the desire to connect with customers.
• Desire to work as part of a team and share best practices.

Responsibilities

• Proactively engage with customers in a retail environment.
• Demonstrate the value of T-Mobile products and services.
• Collaborate with nearby store locations to onboard customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma or GED

Job description

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs, and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources; review personal results, current promotions, and updates on the Hub to be Customer Ready at all times.
• Collaborate with nearby store locations to properly and fully on‑board customers, practice skills, share knowledge, and perform store operations, opening and closing procedures, and key management.
• Maintain a customer‑obsessed attitude, be friendly and engaging, build rapport, trust, and loyalty, and exceed customer expectations; proactively reach out to potential customers to drive sales activity, capture referrals, manage Be Back processes, and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up, to device support and account servicing.

Education

High School Diploma or GED (Required)

Work Experience

At least 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills and Abilities

• Customer Satisfaction – Passionate customer advocate with desire to be oneself when connecting with customers, balancing experience and performance goals (Required)
• Team Building – Desire to be part of the game‑changing T‑Mobile store team, willingness to work alongside peers and store leaders, share best practices, and provide resolutions to issues (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No travel required.

DOT Regulated

No DOT regulated position. Safety Sensitive Position: No.

Compensation

Hourly Base Pay: $16.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, promotion to Mobile Expert and eligibility for an annualized incentive target of $18,000 per year. All employees at T‑Mobile are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Benefits

Full‑time and part‑time employees have access to medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; paid holidays; parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life and disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs. For more information visit www.t-mobilebenefits.com.

Equal Opportunity

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation

For individuals with a disability who need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.