Mobile Associate, Store-in-Store, Retail Sales

T-Mobile; Eden Prairie (MN); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Medical insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to enhance the customer experience in a fast-paced retail setting. You will engage a broad range of customers, educate them on our latest devices and plans, demonstrate app usage, and guide them to self-serve tools.

The role emphasizes strong communication, relationship building, and proactive sales outreach. Applicants should enjoy a high-energy environment, have a HS diploma, and at least 6 months of customer service or sales experience in

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Proactively engage with customers in a high-traffic retail environment and showcase the value of T-Mobile solutions.
• Educate customers on T-Mobile products and apps, using solution-based selling techniques.
• Complete training on products, processes, and systems; onboard customers and partner with nearby stores.
• Build rapport with customers, drive sales activity, and follow up for referrals and Be-Back opportunities.
• Collaborate with leadership and teams to support the customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative selling

Customer engagement

Product knowledge

Relationship building

Sales techniques

Education

High School Diploma

Job description

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommend wireless solutions and an onboarding solution centered on helping customers understand how to self‑serve and utilize the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer ready at all times. Continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly/on‑board customers. Perform skill practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to the manager.
• Act with customer obsession. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Commit to providing exceptional service and exceeding customer expectations. Proactively reach out to potential customers to further drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to help support the customer experience from account set‑up, to device support and account servicing.

Education and Work Experience

• High School Diploma/ GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

Knowledge, Skills and Abilities

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay.

Within the first 90 days working at T‑Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an annual stock grant.

Benefits

Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—about 4 weeks for new full‑time employees and about 2.5 weeks for new part‑time employees annually—paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.