Mobile Associate, Store-in-Store, Bilingual Preferred

T-Mobile; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. This role offers a dynamic environment where you will engage with customers, showcase innovative solutions, and drive sales while providing exceptional service. With a strong focus on building relationships and educating customers, you will thrive in a fast-paced setting. The company values its employees, offering competitive pay and numerous benefits, including stock grants and career growth opportunities. If you are passionate about technology and customer engagement, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Discounts

Parental Leave

Annual Stock Grant

Qualifications

• At least 6 months of customer service and/or sales experience, retail preferred.
• Passionate advocate for customer satisfaction and effective in balancing experience and performance.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Provide exceptional service and follow up with customers to build loyalty.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates exceed their performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services, helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs. Deepen relationships and ensure satisfaction.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review results, promotions, and updates regularly to stay customer-ready. Continuously learn and improve skills. Partner with nearby stores for customer onboarding. Perform store operations, including opening and closing procedures, handling keys, and reporting lost assets.
4. Be customer-obsessed. Connect on a personal level, build rapport, trust, and loyalty. Provide exceptional service, exceed expectations, and follow up with customers. Manage referrals and build relationships with new and existing customers. Perform price overrides for specific offers.
5. Build relationships with leadership and teams to support the customer experience, from account setup to device support and servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing experience and performance (Required)
• Team Building: Willingness to collaborate, learn, and share best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Hourly Base Pay: $19.00
During the first 90 days, training and incentive pay are provided. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year, with actual incentives based on performance. All employees are guaranteed to earn $20/hour including incentives. Every employee is also eligible for an Annual Stock Grant.

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. Learn more at www.t-mobilebenefits.com.

We support career growth and development, embodying our values and fostering an inclusive environment. T-Mobile USA, Inc. is an Equal Opportunity Employer. For accommodations, contact [e-mail] or call 1-844-873-9500.