Mobile Associate, Bilingual Spanish Preferred - Retail Sales

T-Mobile; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks enthusiastic Mobile Associates to join their Retail Team of Experts. In this dynamic role, you will be the brand ambassador, engaging customers with the latest technology and service solutions. This position offers a unique opportunity for growth, with comprehensive training and a clear path to advancement. Enjoy a competitive salary, incentive opportunities, and a robust benefits package that supports your well-being and professional development. If you thrive in a fast-paced environment and are passionate about connecting with customers, this is the perfect opportunity to elevate your career.

Benefits

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off

Employee Stock Purchase Plan

Tuition Assistance

Childcare Subsidy

Mobile Service Discounts

Pet Insurance

Qualifications

• 6 months of customer service or sales experience preferred.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Provide a world-class customer experience and build loyalty.
• Use digital tools to demonstrate services and resolve issues.

Skills

Customer Service

Sales Experience

Digital Tools Proficiency

Problem Solving

Team Collaboration

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

1. Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
   • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
   • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
   • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
   • Approaching service and sales needs with composure, integrity and compassion.
2. Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
   • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning-fast LTE network.
   • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
   • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
   • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
3. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
   • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
   • Successfully identify and handoff small business leads.
   • Support team initiatives and create an inclusive environment.

Education

• High School Diploma/GED (Required)

Work Experience

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Hourly Base Pay

$19.00

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We also offer mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn more, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by law. Discrimination, retaliation or harassment based on these factors is wholly inconsistent with our values. If you need reasonable accommodation, contact [e-mail] or call 1-844-873-9500.