Mobile Associate, Store-in-Store

T-Mobile; Phoenix (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic Mobile Associates to energize retail environments and foster meaningful customer interactions. This role is pivotal in creating excitement around innovative products and services while exceeding performance targets. With a focus on customer satisfaction, Mobile Associates will leverage digital tools and solutions to enhance the customer experience. This position offers competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive environment that values growth and development. Join a team that empowers you to be unstoppable!

Benefits

Medical, dental, and vision insurance

401(k) plan

Annual stock grant

Paid time off

Tuition assistance

Discounts on mobile and home internet services

Qualifications

• Passionate about customer advocacy and balancing experience and performance goals.
• Willing to collaborate and share best practices with peers and leaders.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build rapport and trust with customers, exceeding their expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package — this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and continuously adapt to evolving technology innovations, customer needs, and the retail experience. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying needs, and passionately educating, demonstrating, and recommending solutions. They aim to exceed performance targets by doing it the right way — excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a high-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including onboarding solutions via the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and system knowledge. Review personal results, promotions, and updates to stay customer-ready. Partner with nearby stores for customer onboarding, perform skills practice, knowledge sharing, and store operations including opening/closing procedures, securing assets, and reporting issues.
4. Be customer-obsessed — connect on a personal level, build rapport and trust, and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers when necessary.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals (Required)
• Team Building: Willing to collaborate and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position not DOT regulated or safety-sensitive.

Additional Information

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. Upon promotion to Mobile Expert, they become eligible for an annual incentive target of $18,000, with actual incentives based on performance. All employees are guaranteed a minimum of $20/hour including incentives. Every employee is also eligible for an annual stock grant.

Our benefits include medical, dental, vision insurance, 401(k), stock plans, paid time off, holidays, parental and family leave, family building benefits, tuition assistance, disability, voluntary insurance options, and discounts on mobile and home internet services. For details, visit www.t-mobilebenefits.com.

We support growth and development, offering career advancement opportunities aligned with our values. Join us and be unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic. For accommodations, contact [e-mail] or call 1-844-873-9500.