Mobile Associate, Store-in-Store, Bilingual Preferred

T-Mobile; North Riverside (IL); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to enhance customer engagement in retail environments. Candidates will be responsible for showcasing T-Mobile products and services, driving sales, and providing exceptional customer experiences. This role offers growth opportunities and a competitive rewards package.

Benefits

Medical, dental, vision

401(k)

Stock grants

Paid time off

Tuition assistance

Qualifications

• 6 months of customer service and/or sales experience; retail experience preferred.
• High School Diploma/GED required.

Responsibilities

• Engage with customers using digital tools and effective communication.
• Build rapport and trust through exceptional service.
• Perform store operations and secure kiosk assets.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in high-traffic environments, where technology innovations, customer needs, and the retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed their performance targets by doing it the right way—excel in sales, provide exceptional customer experiences, and meet quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including guiding customers on how to self-serve and utilize the T-Mobile app.
3. Complete training on the T-Mobile in-store experience, new skills, products, and processes. Review personal results, current promotions, and updates on the Hub to stay customer-ready. Partner with nearby store locations for customer onboarding. Perform store operations, including opening and closing procedures, and secure kiosk assets, reporting any issues to management.
4. Be customer-obsessed—passionate, friendly, engaging, and able to connect on a personal level. Build rapport, trust, and loyalty through exceptional service, follow-up, referrals, and relationship management. Perform price overrides for specific offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to collaborate, learn, and share best practices (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Pay and Benefits

Hourly base pay: $19.00

During the first 90 days, associates receive training and are eligible for incentive pay. After training, promotion to Mobile Expert is possible, with an annual incentive target of $18,000/year, performance-dependent. All employees are guaranteed a minimum of $20/hour including incentives.

Benefits include medical, dental, vision, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, disability, voluntary insurance options, and discounts on mobile service, internet, and more. Details are available at www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and foster an inclusive environment. T-Mobile is an Equal Opportunity Employer. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.