Mobile Associate, Store-in-Store

T-MOBILE USA, Inc.; Midlothian (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate Store-in-Store, where your passion for customer service will shine. In this dynamic retail role, you will engage customers, educate them about innovative products, and create memorable experiences. You'll thrive in a fast-paced environment, exceeding sales targets while building lasting relationships. With a competitive hourly pay and a robust benefits package, including health insurance and stock grants, this is your opportunity to grow in a supportive and inclusive workplace. If you're ready to make a difference and advance your career, this role is perfect for you.

Benefits

Health Insurance

401(k)

Stock Grants

Paid Time Off

Career Growth Opportunities

Qualifications

• Minimum 6 months of customer service and/or sales experience, preferably in retail.
• Passionate about customer advocacy and balancing experience with performance goals.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build rapport and loyalty with customers through personal connections.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Mobile Associate Store-In-Store - Retail Sales

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engage with a broad range of customers in a highly-traffic retail environment using digital tools, effective communication, and product education.
• Leverage digital self-serve tools during customer interactions, identify needs, and demonstrate the value of T-Mobile products and services, including onboarding solutions and app utilization.
• Complete training on the in-store experience, new skills, products, and processes; review personal results and promotions regularly to stay customer ready. Perform store operations, including opening/closing procedures, securing assets, and reporting lost keys or assets.
• Be customer obsessed—connect on a personal level, build rapport, trust, and loyalty. Follow up with customers, capture referrals, and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support the customer experience from setup to support and account servicing.

Education

• High School Diploma/GED (Required)

Work Experience

• Minimum 6 months of customer service and/or sales experience, preferably in retail (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate about customer advocacy, balancing experience and performance goals (Required)
• Team Building: Willingness to collaborate, learn, and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Information

Travel Required: No
DOT Regulated Position: No
Hourly Base Pay: $18.00
Incentives and career growth opportunities included. Benefits include health insurance, 401(k), stock grants, paid time off, and more. For details, visit www.t-mobilebenefits.com.

We support diversity and equal opportunity in employment. If you need accommodations during the application process, contact [e-mail].