Mobile Associate, Store-in-Store

T-Mobile; Irving (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks dynamic Mobile Associates to bring their brand to life in retail environments. This role is perfect for passionate individuals who thrive in high-traffic settings and enjoy building meaningful customer relationships. As a Mobile Associate, you will engage customers, educate them on innovative solutions, and exceed performance targets while ensuring exceptional service. With a competitive hourly wage and opportunities for growth, this position offers a rewarding experience in a vibrant and supportive workplace where your contributions truly matter.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Tuition Assistance

Childcare Subsidy

Discounts on Mobile Service

Annual Stock Grant

Incentive Pay

Qualifications

• Passionate customer advocate with effective balance of experience and performance.
• Willingness to collaborate and share best practices with peers.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Provide exceptional service and build relationships with new and existing customers.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. Mobile Associates are expected to exceed performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, effective communication, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling to demonstrate the value of T-Mobile products and services, including onboarding solutions and the T-Mobile app.
3. Complete training on the in-store experience, new skills, products, processes, and systems. Review personal results, promotions, and updates to stay customer-ready. Support onboarding of customers across nearby store locations, perform skills practice, knowledge sharing, and store operations, including opening and closing procedures, handling keys, and securing assets.
4. Be customer-obsessed by connecting on a personal level, building rapport, trust, and loyalty. Provide exceptional service, exceed expectations, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specific offers as needed.
5. Build relationships with leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willingness to collaborate, learn, and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay. Upon promotion to Mobile Expert, they become eligible for an annual incentive target of $18,000/year, with actual incentives varying based on performance. All employees are guaranteed to earn $20/hour including base pay and incentives. Every employee is also eligible for an Annual Stock Grant.

Benefits

Our benefits include medical, dental, vision, FSA, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental and family leave, family building benefits, childcare subsidy, tuition assistance, coaching, disability, voluntary insurance options, and discounts on mobile service and internet. For details, visit www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and value diversity. We are an Equal Opportunity Employer. For reasonable accommodation requests, contact [e-mail] or call 1-844-873-9500.