Mobile Associate, Store-in-Store

T-Mobile; Ankeny (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks dynamic Mobile Associates to enhance customer engagement within retail environments. This role is pivotal in delivering exceptional customer experiences and driving sales through meaningful interactions. As a Mobile Associate, you'll leverage digital tools to educate customers, demonstrate product value, and build lasting relationships. With a competitive base salary and a comprehensive benefits package, this opportunity offers growth and the chance to thrive in a fast-paced, customer-centric environment. Join a team that values diversity and supports your career aspirations—be part of something unstoppable!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Employee Discounts

Qualifications

• Passionate advocate for customer satisfaction with a competitive drive.
• Effective in balancing customer experience and performance goals.

Responsibilities

• Engage proactively with customers, showcasing T-Mobile solutions.
• Build rapport and trust, exceeding customer expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services, including onboarding solutions that help customers understand how to self-serve and utilize the T-Mobile app.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and resources. Review personal results, current promotions, and updates to stay customer ready. Partner with nearby stores to onboard customers, perform skills practice, share knowledge, and carry out store operations including opening/closing procedures and securing assets.
4. Be customer obsessed—connect on a personal level, build rapport and trust, and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willing to learn and share best practices with peers and leaders (Required)
• Retail Sales: Competitive drive and confidence in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position: No

Hourly Base Pay

$17.50/hour, with on-the-job training and incentive pay during the first 90 days. After training, promotion to Mobile Expert with an annual incentive target of $18,000. All employees guaranteed a minimum of $20/hour including incentives. Eligible for annual stock grants.

Benefits

Comprehensive benefits including medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, insurance options, discounts, and more. Details available at www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value diversity. Apply to live our values and invest in your career. You’re unstoppable!

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. Discrimination and harassment are not tolerated. Reasonable accommodations are available for applicants with disabilities. Contact: [e-mail] or 1-844-873-9500.