Mobile Associate - Retail Sales

T-Mobile; Fortuna (CA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Annual stock grant

Guaranteed earnings of $20/hour

On-the-job training compensation

Job summary

A leading telecommunications company is seeking a Mobile Associate to enhance customer experience by engaging with customers and providing technology solutions. This fast-paced role involves developing product knowledge, demonstrating services, and facilitating customer needs during their shopping journeys. Qualified candidates will have a High School Diploma and preferably 6 months of customer service experience. The position offers an hourly pay of $19.50 plus training compensation, with opportunities for advancement to a Mobile Expert role within 90 days.

Qualifications

• 6 months of customer service and/or sales experience is preferred.
• Must be at least 18 years of age and authorized to work in the U.S.

Responsibilities

• Provide personalized technology service solutions.
• Demonstrate product features and service plans.
• Complete training on retail processes and wireless technologies.
• Collaborate with team members for a seamless customer experience.

Skills

Customer advocacy

Sales drive

Effective communication

Digital tool usage

Education

High School Diploma/GED

Job description

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

No

Compensation

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After training, Mobile Associates promote to Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.