Mobile Associate - Retail Sales

T-Mobile; Newberg (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. In this dynamic role, you will be the face of the brand, connecting with customers and providing tailored solutions to enhance their experience. You'll engage in hands-on demonstrations of cutting-edge technology while building lasting relationships. This position offers a competitive hourly wage along with growth opportunities, including a path to becoming a Mobile Expert. Join a company that values diversity and invests in your career development, ensuring you feel empowered and supported every step of the way.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Tuition Assistance

Annual Stock Grant

Employee Discounts

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate about connecting with customers and providing solutions.

Responsibilities

• Provide world-class customer experience and build loyalty.
• Demonstrate and recommend device and service solutions.
• Complete training on T-Mobile in-store experience and systems.

Skills

Customer Advocacy

Sales Skills

Communication

Problem Solving

Education

High School Diploma/GED

Job description

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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate:
• How our coverage stacks up in our customer’s neighborhood, providing a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
• Making the most of their time on shift, seeking out information between customers, and learning about innovations in wireless and technology.
• Establishing relationships and partnering with T-Mobile employees across channels, including business and customer service to:
• Own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Identify and handoff small business leads.
• Support team initiatives and create an inclusive environment.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Required)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to connect and have fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position

Safety Sensitive Position: No

Pay and Benefits

Hourly Base Pay: $19.00

During the first 90 days, employees receive on-the-job training and are eligible for incentive pay. After training, promotion to Mobile Expert is possible with an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are also eligible for an Annual Stock Grant.

Additional Benefits

Medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance, discounts, and more. Learn more at www.t-mobilebenefits.com.

Growth and Culture

We support career growth and value diversity. Applying signifies your commitment to our values and your career development. You’re unstoppable!

Equal Opportunity Employment

T-Mobile USA, Inc. is an Equal Opportunity Employer. We do not discriminate based on age, race, ethnicity, religion, sex, sexual orientation, gender identity, or other protected characteristics. Reasonable accommodations are available for individuals with disabilities. Contact: [e-mail] or 1-844-873-9500.