Mobile Associate - Retail Sales

T-MOBILE USA, Inc.; Portland (OR); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Mobile Associate to deliver exceptional customer experiences while promoting the latest technology. In this dynamic role, you will assist customers in their shopping journey, provide personalized solutions, and collaborate with team members to create an inclusive environment. The position offers a competitive salary with a sign-on bonus, making it a fantastic opportunity for individuals passionate about customer advocacy and sales. Join a company that values your contributions and encourages growth in a fast-paced, rewarding environment.

Benefits

Sign-on bonus after 90 days

Inclusive work environment

Opportunities for growth

Hands-on training

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a competitive drive.

Responsibilities

• Assist customers in their shopping journey, both online and in-store.
• Provide hands-on demonstrations of the latest technology.

Skills

Customer Advocacy

Sales Skills

Communication Skills

Problem Solving

Team Collaboration

Education

High School Diploma/GED

Job description

Mobile Associate, Sales Associate

This position is eligible for a $1,000 sign-on bonus after 90-days of employment. *Limited time only*

(Encouraging Veterans to Apply - Heroes Work Here!)

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

1. Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
2. Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
3. Side-by-side selling to find personalized solutions beyond devices and service plans, including accessories and IoT devices.
4. Approaching service and sales needs with composure, integrity, and compassion.

Becomes skilled with digital tools in interactions and onboarding to demonstrate:

• How our coverage stacks up in the customer's neighborhood, providing a lightning-fast LTE network.
• Why T-Mobile plans and services enable customers to live unlimited, stay connected, and go further.
• Completes training on T-Mobile in-store experience, new skills, processes, and systems.
• Uses information between customers, learning about innovations, and establishing relationships with team members across channels.

Partners with T-Mobile employees to:

• Own the customer experience and resolve issues for a seamless environment.
• Identify and hand off small business leads.
• Support team initiatives and promote an inclusive environment.

Education

• High School Diploma/GED Req

Work Experience

• 6 months of customer service and/or sales experience, retail environment preferred. Req

Knowledge, Skills, and Abilities

• Passionate customer advocate, able to connect and have fun while doing it. Req
• Competitive drive and success in a fast-paced sales environment. Req
• Willingness to learn and share ideas with peers and store leaders. Req
• Effective at balancing customer needs and performance goals. Req

Licenses and Certifications

• At least 18 years of age.
• Legally authorized to work in the United States.