Mobile Associate, Retail Sales

T-MOBILE USA, Inc.; Gresham (OR); On-site; USD 20,000 - 28,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their retail team. This role focuses on delivering exceptional customer service and sales experiences while utilizing digital tools to enhance interactions. With competitive pay and opportunities for career advancement, this position offers a rewarding environment where you can thrive. Employees enjoy various perks, including stock grants and tuition assistance, making it an attractive opportunity for those passionate about technology and customer engagement. Join a dynamic team that values collaboration and personal growth.

Benefits

Annual Stock Grant

Tuition Assistance

Health Benefits

Lifestyle Perks

Qualifications

• Proficiency in customer service and sales.
• Ability to use digital tools for enhancing customer interactions.

Responsibilities

• Build skills in serving and selling to customers.
• Become proficient with digital tools to enhance customer interactions.
• Partner with T-Mobile employees to own the customer experience.

Skills

Customer Service

Sales Proficiency

Digital Tool Usage

Team Collaboration

Job description

Hi, I'm with the T-Mobile Recruiting team. I recently reviewed your resume and believe you have the potential to join our team. We are hiring in several areas near you, and I encourage you to apply. I have been with the company for over 20 years, and I can attest that the pay, career advancement opportunities, and benefits are excellent.

Each month, all Retail employees earn at least $20/hr., including base pay and incentives, with opportunities to earn more. Our Mobile Experts earn an average of $28/hr., which amounts to over $50,000 annually for a 35-hour workweek. Top performers earn even more. Additionally, we offer a $1,000 annual stock grant, tuition assistance, and various financial, health, and lifestyle perks, enhancing your total rewards package.

Apply today at www.t-mobile.com/careers.

Job Responsibilities

1. Customer Service and Sales Proficiency: Build skills in serving and selling to customers, providing a world-class experience, and fostering loyalty by:
   • Assisting customers in continuing their shopping journey, whether online, via Customer Care, or in-store.
   • Exploring customer needs and demonstrating the latest technology in-store.
   • Engaging in personalized solutions beyond basic devices and plans, including accessories and IoT devices.
   • Approaching service and sales with integrity, composure, and compassion.
2. Digital Tool Usage and Training: Become proficient with digital tools to enhance customer interactions, including:
   • Explaining network coverage and benefits of T-Mobile plans.
   • Completing training on in-store experience, new skills, processes, and systems.
   • Continuously learning about innovations in wireless technology.
3. Team Collaboration and Relationship Building: Partner with T-Mobile employees across channels to:
   • Own the customer experience and resolve issues seamlessly.
   • Identify and refer small business leads.
   • Support team initiatives and foster an inclusive environment.