Mobile Associate, Bilingual - Retail Sales

T-Mobile; Lilburn (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Mobile Associate, where you will become a brand ambassador and create excitement around innovative products and services. This role offers a unique opportunity to develop your skills in a dynamic retail environment, focusing on customer service and sales. With a commitment to employee growth, you will have the chance to advance to a Mobile Expert position after successful training. Enjoy a competitive hourly pay with guaranteed incentives and a comprehensive benefits package that supports your well-being and career development. If you are passionate about technology and customer engagement, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Options

Paid Time Off

Parental Leave

Tuition Assistance

Family Support

Disability Insurance

Qualifications

• 6+ months of customer service and/or sales experience preferred.
• Ability to thrive in a fast-paced sales environment.

Responsibilities

• Provide world-class customer service and sales support.
• Utilize digital tools to enhance customer experience.
• Collaborate with team members to resolve issues.

Skills

Customer Service

Sales

Collaboration

Problem Solving

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive a competitive base salary and comprehensive compensation, including annual stock grants, employee stock purchase plans, 401(k), and access to free financial coaching. We strive to be UNSTOPPABLE for our employees!

Job Overview

Mobile Associates (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around our products and services. Passionate about the connected world, they thrive in a fast-paced environment where technology and customer needs evolve continuously. They build meaningful connections with customers, deepening relationships through education, demonstrations, and personalized solutions. This role is designed for learning, with new associates developing skills and preparing for advancement to Mobile Expert after successful training completion.

Job Responsibilities

1. Customer Service and Sales: Develop proficiency in serving and selling by providing a world-class experience, helping customers continue their shopping journey, demonstrating technology, and offering personalized solutions beyond basic devices and plans.
2. Digital Tools and Training: Use digital tools effectively to demonstrate network coverage, plan benefits, and complete in-store training on systems, processes, and product knowledge. Continuously learn about wireless innovations.
3. Team Collaboration: Partner with colleagues across channels to enhance the customer experience, resolve issues, identify small business leads, and support team initiatives in an inclusive environment.

Education and Experience

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail experience preferred

Knowledge, Skills, and Abilities

• Customer advocate with a fun, authentic personality (Required)
• Drive to succeed in a fast-paced sales environment (Required)
• Willingness to collaborate and share ideas with peers and leaders (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No
Hourly Pay: $17.50/hour, with potential incentives and promotion to Mobile Expert after training. All employees are guaranteed at least $20/hour including incentives. Eligible for stock grants.

Benefits include medical, dental, vision, 401(k), stock options, paid time off, holidays, parental leave, family support, tuition assistance, disability, voluntary insurance, and discounts. For details, visit www.t-mobilebenefits.com.

Growth is encouraged at T-Mobile, where careers can evolve beyond traditional ladders. We value diversity and are an Equal Opportunity Employer. Disability accommodations are available upon request via [e-mail] or 1-844-873-9500.