Mobile Associate, Store in Store, Bilingual, Preferred | Spanish, Retail Sales

T-MOBILE USA, Inc.; Atlanta (GA); On-site; Full time

Job summary

T-Mobile is seeking Mobile Associates to engage customers in retail environments, showcasing products and ensuring exceptional service. This role requires a passion for customer satisfaction and teamwork. Associates will receive training and can earn competitive incentives.

Benefits

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Paid time off

Tuition assistance

Childcare subsidy

Qualifications

• 6 months of customer service and/or sales experience required.
• Passionate customer advocate with a desire to connect with customers.

Responsibilities

• Engages with customers in a high-traffic retail environment.
• Uses digital tools to educate customers about T-Mobile products.
• Builds relationships with customers to drive sales activity.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Job description

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They focus on active customer engagement, creating energy and excitement around our products and services. These associates thrive in high-traffic environments, are passionate about the connected world, and excel at building relationships through meaningful interactions. They identify customer needs, educate, demonstrate, and recommend solutions to exceed performance targets by providing exceptional customer experiences and meeting sales metrics.

Job Responsibilities

1. Customer Engagement: Proactively engage with customers in a busy retail setting, using digital tools to educate and showcase T-Mobile solutions.
2. Solution Selling: Use digital self-serve tools, identify customer needs, and demonstrate the value of T-Mobile products, including onboarding and app utilization.
3. Training & Knowledge: Complete training on store experience, products, and systems. Review personal results and stay updated on promotions. Support store operations, including opening/closing procedures and securing assets.
4. Customer Service & Sales: Build rapport, trust, and loyalty through friendly, engaging interactions. Follow up with customers, manage referrals, and perform price overrides when necessary.
5. Relationship Building: Collaborate with nearby teams to support the customer journey from setup to support.

Qualifications

• High School Diploma/GED
• Minimum 6 months of customer service and/or sales experience, retail preferred

Skills & Abilities

• Customer-focused with a passion for service
• Team-oriented and willing to learn
• Competitive and confident in sales environment

Additional Requirements

• At least 18 years old
• Legally authorized to work in the U.S.

Compensation & Benefits

Starting hourly pay is $17.50, with on-the-job training and incentive opportunities. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000. All employees are guaranteed a minimum of $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, tuition assistance, and various voluntary insurances and discounts. For more information, visit www.t-mobilebenefits.com.

Additional Information

This role does not require travel or DOT regulation. Never stop growing with opportunities to advance within the company. T-Mobile is an Equal Opportunity Employer committed to diversity and inclusion. For accommodations, contact [e-mail] or call 1-844-873-9500.