Mobile Associate, Store-in-Store, Bilingual

T-Mobile; Snellville (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to bring their brand to life in retail environments. This role focuses on engaging customers, educating them about innovative products, and ensuring exceptional service. With a competitive hourly wage and opportunities for growth, including an annual stock grant, this position offers a dynamic work atmosphere where your contributions directly impact customer satisfaction and sales performance. Join a team that values your growth and fosters a culture of collaboration and success!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Tuition Assistance

Stock Grants

Discounts

Qualifications

• 6 months of customer service and/or sales experience in a retail environment.
• Passionate advocate for customer satisfaction and team collaboration.

Responsibilities

• Engage with customers in a high-traffic retail environment using digital tools.
• Build relationships and provide exceptional service to exceed customer expectations.

Skills

Customer Satisfaction

Team Building

Retail Sales

Education

High School Diploma/GED

Customer Service Experience

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

1. Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
2. Leverage digital self-serve tools during customer interactions and onboarding, identify customer needs, and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers understand how to self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
3. Complete training on the T-Mobile in-store experience, new skills, products, processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to stay customer ready. Continuously learn and improve skills, partner with nearby store locations for customer onboarding, and perform store operations including opening, closing, and securing assets.
4. Be customer obsessed: connect on a personal level, build rapport and trust, provide exceptional service, and exceed customer expectations. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as needed.
5. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills, and Abilities

• Customer Satisfaction: Passionate customer advocate, effective at balancing customer experience and performance goals (Required)
• Team Building: Willing to collaborate and share best practices with store team members (Required)
• Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $17.50

During the first 90 days, Mobile Associates receive training and are eligible for incentive pay. After training, they can promote to Mobile Expert with an annual incentive target of $18,000. All employees are guaranteed to earn $20/hour including incentives. Employees are also eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, disability, insurance options, and discounts. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are an Equal Opportunity Employer. We provide accommodations for individuals with disabilities. Contact: [e-mail] or call 1-844-873-9500.