Mobile Associate, Bilingual Preferred - Retail Sales

T-MOBILE USA, Inc.; Marshalltown (IA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers, demonstrate devices, and guide service plan choices in a fast-paced retail setting. You’ll build product knowledge, use digital tools, and help customers throughout their shopping journey.

The role requires a High School diploma and at least 6 months of customer service or retail experience. You’ll work with a team that values ownership, with access to a company stock grant, employee stock purchase plan, and a competitive base

Qualifications

• High School Diploma or GED is required.
• Minimum of 6 months of customer service or retail experience preferred.
• Ability to build product knowledge and use digital tools.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Education

High School Diploma/GED

Job description

Job Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
• Effective at balancing customer needs and performance goals (Required)

Additional Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel required: No

DOT Regulated

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.