Mobile App & Loyalty Experience Architect

DICK'S Sporting Goods, Inc.

Oregon

Hybrid

USD 83,000 - 138,000

Full time

12 days ago

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Job summary

DICK'S Sporting Goods, Inc. is seeking an experienced eCommerce Experience Manager - Mobile App & Loyalty to own the strategy, performance management, and prioritization for the mobile app and loyalty experience.

This role partners across Loyalty Marketing, Product, Technology, Analytics, UX, Merchandising, Store Ops, and eCommerce leadership to align priorities and drive measurable business outcomes. The position focuses on engagement, participation, conversion, and revenue through disciplined

Qualifications

Bachelor's degree or equivalent experience required.
5-7 years of experience in digital commerce or related field.
Strong strategic mindset with ability to link CX improvements to business outcomes.
Deep understanding of digital commerce metrics and performance.
Experience communicating insights and leading cross-functional teams.

Responsibilities

Own end-to-end eCommerce app and loyalty strategy and roadmap.
Translate priorities into a prioritized portfolio and decision framework.
Establish governance, KPI standards, and reporting cadences.
Lead cross-functional storytelling and performance insights for leadership.
Collaborate with Product, Technology, Marketing, Analytics, UX, Merchandising, Ops.