MO HealthNet Provider Specialist — Customer Care Pro

Wipro Ltd.; Jefferson City (MO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical and dental insurance

Disability insurance

Generous paid time off

Training programs

Job summary

Infocrossing INC, as part of the BPS-IHS division, seeks a Provider Specialist to support MO HealthNet participants, handling inquiries and service requests with professionalism and accuracy. You will work with healthcare providers and internal teams to streamline issue resolution and maintain participant records, while staying aligned with MO HealthNet policies and regulatory requirements.

The role requires strong customer service background, healthcare or social services experience, and a

Qualifications

• Client-focused approach to understand participant needs with empathy.
• Proven results-driven mindset delivering high-quality outcomes.
• Accurate, timely task execution with professionalism.
• Collaborates with multiple teams and stakeholders.
• Willingness to learn new policies and systems.

Responsibilities

• Deliver prompt, accurate responses to participant queries across platforms.
• Maintain comprehensive documentation of participant interactions.
• Collaborate with healthcare providers and internal teams to resolve issues.
• Stay compliant with MO HealthNet guidelines and escalate as needed.
• Engage in ongoing professional development.

Skills

Client centricity

Results-driven

Execution excellence

Collaborative working

Learning agility

Problem solving

Effective communication

Job description

Infocrossing INC, as part of the BPS-IHS division, seeks a Provider Specialist to support MO HealthNet participants, handling inquiries and service requests with professionalism and accuracy. You will work with healthcare providers and internal teams to streamline issue resolution and maintain participant records, while staying aligned with MO HealthNet policies and regulatory requirements.

The role requires strong customer service background, healthcare or social services experience, and a