Provider CSR 1 1

Wipro Ltd.; Jefferson City (MO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical and dental insurance

Disability insurance

Generous paid time off

Training programs

Job summary

Infocrossing INC, as part of the BPS-IHS division, seeks a Provider Specialist to support MO HealthNet participants, handling inquiries and service requests with professionalism and accuracy. You will work with healthcare providers and internal teams to streamline issue resolution and maintain participant records, while staying aligned with MO HealthNet policies and regulatory requirements.

The role requires strong customer service background, healthcare or social services experience, and a

Qualifications

• Client-focused approach to understand participant needs with empathy.
• Proven results-driven mindset delivering high-quality outcomes.
• Accurate, timely task execution with professionalism.
• Collaborates with multiple teams and stakeholders.
• Willingness to learn new policies and systems.

Responsibilities

• Deliver prompt, accurate responses to participant queries across platforms.
• Maintain comprehensive documentation of participant interactions.
• Collaborate with healthcare providers and internal teams to resolve issues.
• Stay compliant with MO HealthNet guidelines and escalate as needed.
• Engage in ongoing professional development.

Skills

Client centricity

Results-driven

Execution excellence

Collaborative working

Learning agility

Problem solving

Effective communication

Job description

We are seeking a dedicated Provider Specialist to join Infocrossing INC's BPS-IHS division, where you will serve as a vital liaison supporting MO HealthNet participants. This role involves handling a diverse range of participant inquiries and service requests, ensuring that all communications are met with professionalism and accuracy. You will be entrusted with upholding the organization’s commitment to superior service standards by delivering detailed, timely assistance via phone and written correspondence.

As a key member of our team, you will operate in a dynamic, fast-paced environment that calls for agile problem solving, effective interpersonal communication, and high attention to detail. Your daily responsibilities will include collaborating with healthcare providers and internal teams to streamline issue resolution, update and maintain participant records, and ensure compliance with MO HealthNet policies and regulatory requirements.

This position is ideal for individuals with a strong foundation in customer service combined with relevant experience in healthcare or social services sectors. We seek motivated professionals who thrive in team-centered settings and embrace continuous learning to contribute to collective success.

• Deliver prompt, accurate responses to participant queries across multiple communication platforms, enhancing participant satisfaction and trust.
• Maintain comprehensive and precise documentation of all participant interactions to facilitate continuity and quality of service.
• Work collaboratively with cross-functional teams, including healthcare providers and external agencies, to resolve complex participant issues effectively.
• Stay informed and compliant with current MO HealthNet guidelines and policies, escalating concerns appropriately and helping to implement process improvements.
• Engage actively in ongoing professional development activities to keep abreast of industry trends, standards, and best practices.

Qualifications and Competencies

• Client Centricity: Demonstrates genuine passion for understanding and meeting participant needs with empathy and respect.
• Passion for Results: Exhibits a results-driven mindset with focus on delivering high-quality outcomes in every interaction.
• Execution Excellence: Ensures accurate and timely execution of tasks, maintaining high standards of professionalism.
• Collaborative Working: Works effectively with multiple teams and stakeholders fostering a cooperative and positive environment.
• Learning Agility: Shows eagerness and ability to quickly learn new information, policies, and systems relevant to the role.
• Problem Solving and Decision Making: Applies critical thinking to troubleshoot challenges and make informed decisions independently or collaboratively.
• Effective Communication: Communicates clearly and respectfully in both verbal and written forms, ensuring understanding across diverse audiences.

Additional preferred qualifications include a minimum of two years of experience in telephone customer service and at least two years in healthcare, public health, managed care, or human services. Familiarity with MO HealthNet policies and related systems is an asset. Candidates should possess strong organizational skills, adaptability to fluctuating workloads, and a commitment to fostering an inclusive work environment.

Compensation and Benefits

The expected pay range for this position is $18 to $19 per hour, reflective of experience and qualifications. As a valued member of the Infocrossing INC team and under Wipro's benefits umbrella, you will have access to comprehensive benefits including but not limited to:

• Medical and dental insurance plans designed to support your health and well-being.
• Disability insurance providing financial security in unforeseen circumstances.
• Generous paid time off policies that incorporate sick leave, personal time, and other leave options to support work-life balance.
• Opportunities for professional growth through training and skills development programs.

We are committed to cultivating a supportive workplace that embraces diversity and inclusivity. Applications from individuals with disabilities are explicitly encouraged and supported throughout our recruitment process.

About Infocrossing INC and Our BPS-IHS Division

Infocrossing INC operates within the Business Process Services (BPS) sector, specifically focusing on Integrated Health Services (IHS) through the BPS-IHS division. Our mission is to deliver exceptional service and operational excellence to healthcare participants, particularly those supported by MO HealthNet. We pride ourselves on fostering an environment where innovation, collaboration, and continuous improvement drive success. Joining our team means becoming part of a broader vision to improve healthcare experiences and outcomes through dedicated participant support.

We are inspired by reinvention - whether it is reinventing the way we deliver services, the career paths of our employees, or the solutions we provide. We empower individuals to take ownership of their development with access to diverse training resources and cross-team collaborations.

Application Process and Equal Opportunity Statement

The application process will include screening based on qualifications and competencies, followed by interviews to assess alignment with role requirements and company values. Infocrossing INC and Wipro are equal opportunity employers committed to creating a diverse and inclusive workforce. We actively encourage applications from candidates of all backgrounds, including those with disabilities, veterans, and individuals from underrepresented groups. Reasonable accommodations during the hiring process are available upon request.

By choosing to join our team, you become part of an inclusive culture that values respect, empowerment, and continuous learning. Together, we shape the future of healthcare participant services and contribute positively to our communities.

The expected compensation for this role ranges from $18/hr to $18.50/hr

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.