ML/AI Engineer (Full Time; Multiple Openings)

ringcentral; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401K match

ESPP

Paid time off

HSA/FSAs

Parental leave

Wellness programs

Employee discounts

Remote/Hybrid options

Job summary

RingCentral seeks an AI/ML professional to design, implement, and optimize scalable AI/ML solutions. You will collaborate with product, data, and engineering teams to build robust ML models and data pipelines, adopting CI/CD and MLOps practices.

You will deploy generative AI workflows and maintain the internal AI platform while staying current with ML technologies to support millions of customers globally.

Qualifications

• Analytics, ML, data science, platform development, data aggregation and analysis.
• ML/AI modeling, TensorFlow, PyTorch, NLP, deep learning, GCP/AWS/Azure ML, data structures, algorithms.
• MLOps, ML lifecycle management, CI/CD, and Docker are required.

Responsibilities

• Collaborate with Product, Data, and Engineering to develop and implement AI/ML solutions.
• Establish ML Operations and lifecycle management best practices.
• Design, build, and manage scalable ML infrastructure.
• Develop, validate, deploy, and monitor ML models and applications.
• Create and maintain optimized data pipelines.
• Utilize Python, R, Scala, Java with CI/CD automation and monitoring.
• Implement Generative AI models and workflows (ASR, LLM, TTS, RAG, Search).
• Stay up to date with emerging ML/AI technologies and best practices.
• Scale and support large distributed systems serving millions of customers daily.
• Maintain RingCentral's internal AI platform and tools.

Skills

ML/AI modeling

TensorFlow

PyTorch

Generative AI

NLP

MLOps

CI/CD

Docker

Cloud platforms

Education

Master's degree in Data Science or related field

Bachelor's degree in Data Science or related field

Tools

Docker

CI/CD tooling

GCP

AWS

Azure ML

Job description

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction- giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're currently looking for: Responsible to support the design, implementation, and optimization of scalable Artificial Intelligence ("AI") and Machine Learning ("ML") solutions.

Responsibilities

To succeed in this role you must meet the following requirements:

• Collaborate with cross-functional teams (Product, Data, Engineering) to develop and implement AI/ML solutions
• Establish and promote ML Operations and lifecycle management best practices
• Design, build, and manage scalable ML infrastructure
• Develop, validate, deploy, and monitor ML models and applications
• Create and maintain optimized data pipelines
• Utilize programming languages (Python, R, Scala, Java) and adopt CI/CD best practices, including automation and monitoring
• Implement state-of-the-art Generative AI models and workflows (ASR, LLM, TTS, RAG, & Search)
• Stay up to date with emerging ML/AI technologies, frameworks, and best practices
• Scale and support large distributed systems serving millions of customers daily
• Maintain and extend RingCentral's internal AI platform
• Build Agentic AI products to drive business value
• Bring thought leadership to AI products & services

Desired Qualifications

• U.S. Master's degree in Data Science, Computer Engineering or a related field, or foreign equivalent, plus two (2) years of related experience, or U.S. Bachelor's degree or equivalent in Data Science, Computer Engineering or a related field plus five (5) years of related experience, is required.
• Experience with analytics, Machine Learning ("ML"), data science, platform development, data aggregation and analysis, statistical analysis, ML/AI modeling, TensorFlow, PyTorch, Generative AI, NLP, deep learning, statistical methods, GCP, AWS, Azure ML, data structures, algorithms, software architecture, MLOps, ML lifecycle management, CI/CD, and Docker is required.

What we offer

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Parental support for children with developmental and learning disabilities
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video PhoneTM (MVPTM) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This posting is pursuant to and is in compliance with the applicable federal rules of the U.S. Department of Labor regulations. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. We hire for this role frequently. There is no application deadline for this role.