MKE - Customer Concierge Representative

Renewal; Waukesha (WI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

401K with company match

Paid vacation & holidays

Paid training

Bonus program

Devices provided

Job summary

Renewal by Andersen in Waukesha, WI is seeking an enthusiastic Customer Service Assistant to help homeowners with window replacement projects. You will assist customers, coordinate with production, and schedule installations.

Ideal candidates have 2+ years in customer service, strong interpersonal skills, and proficiency with Microsoft Office. This on-site position offers comprehensive benefits and a supportive team.

Qualifications

• 2+ years of customer service experience.
• Excellent interpersonal skills.
• Data entry skills.
• Strong competence in Microsoft Office.
• High attention to detail.
• Ability to organize simultaneous tasks.

Responsibilities

• Assist current customers with issues related to their window replacement projects.
• Work closely with the production team to ensure each customer has their project installed to their liking.
• Schedule product installations.
• Ensure customers have a positive experience buying their new windows and doors.
• Build concrete relationships with homeowners.
• Input project information to database.
• Update customer files.

Skills

Customer Service experience

Interpersonal skills

Data entry

Attention to detail

Task organization

Tools

Microsoft Office

Job description

Job DetailsJob Location: Waukesha, WI 53186Salary Range: $18.00 - $20.00Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve.

KEY RESPONSIBILITIES

• Assist current customers with issues related to their window replacement projects
• Work closely with the production team to ensure each customer has their project installed to their liking
• Schedule product installations
• Ensure customers have a positive experience buying their new windows and doors
• Build concrete relationships with homeowners
• Input project information to database
• Update customer files

KNOWLEDGE, SKILLS, AND EXPERIENCE

• 2+ years Customer Service experience
• Excellent interpersonal skills
• Data entry skills
• Strong competence in Microsoft Office
• High attention to detail
• Ability to organize simultaneous tasks

BENEFITS

• Full medical, dental, life and disability insurance plans
• Company matched 401K
• Generous paid vacation and holidays
• Paid training
• Bonus program
• The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier