MIU MIU Client Advisor Hawaii

Prada Group; Hawaii; On-site; USD 45,000 - 65,000; Full time

Job summary

Prada Group is seeking a Miu Miu Client Advisor to deliver an extraordinary luxury customer experience and build strong client relationships in-store and online.

You will promote the Brand philosophy, guide clients through the Prada universe, and work toward individual and team sales targets with a focus on premium service and omni-channel engagement.

Qualifications

• Passion for luxury fashion and client service.
• Strong ability to build lasting client relationships.
• Clear communication and interpersonal skills.
• Ability to work in a team and independently.

Responsibilities

• Place the customer at the center, creating a welcoming environment and delivering exceptional service in line with the client journey ceremony.
• Exceed individual sales targets and maximize own performances contributing to store success.
• Surpass KPI goals while maintaining the highest quality of sales and customer service.
• Demonstrate excellent product knowledge, Prada history, culture and DNA.
• Capture customer data into CRM to personalize relationships and develop future opportunities.
• Embrace and promote Omni Channel mindset.
• Develop knowledge of luxury fashion trends to discuss with customers and stay competitive.
• Take ownership of resolving client complaints with the line manager and Client Service team when needed.
• Operate using company digital tools to offer a complete and integrated luxury experience.
• Host and conduct customer appointments in person or via virtual meetings.
• Collaborate with Back of House for daily store operations and stockroom organization.
• Adhere to company procedures on stock, security, inventory and reporting.
• Work as a team player, fostering open communication and supporting diversity and inclusion.

Skills

Passion for selling

Luxury fashion interest

Relationship building

Team and solo work

Communication skills

Ambition and resilience

Product knowledge

Fluency in English

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the Prada, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Department/Function

Retail/Retail Operations

Report to

Store Manager/Store Director

Assistant Store Manager (when Store Manager is not on duty)

Department Manager (depending on the store structure)

Job summary/purpose

As Miu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Miu Miu Brands.

You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”;
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;
• Demonstrate an excellence knowledge of the products as well as Prada history, culture and DNA;
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the customers and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Host and conduct customer appointments either in presence or leveraging technology to do virtual meeting;
• Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;
• Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.

Knowledge and Skills

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

These activities are intended to be illustrative and not exhaustive.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.