Client Advisor, Beverly Hills Rodeo Drive

Prada; Beverly Hills (FL); On-site; USD 23,419 - 38,572; Full time

Job summary

Prada in Beverly Hills is seeking a dynamic luxury retail ambassador to convey the Brand philosophy and deliver an extraordinary client experience. You will maximize individual and team sales while guiding Clients through the brand world and fostering loyalty.

Responsibilities include creating a welcoming environment, capturing client data, and promoting a seamless omnichannel journey. You will stay updated on fashion trends, liaise on customer concerns, and uphold brand standards.

Qualifications

• Passion for selling and stores demonstrated by customer-centric service.
• Curiosity for luxury/fashion, art and design shape engagement.
• Experience building long-lasting client relationships in retail.
• Ability to work both in a team and independently.
• Excellent communication and strong interpersonal skills.
• Ambition, resilience, self-motivation, and results-driven mindset.
• Knowledge of the brand's product category and trends.
• English fluency required; additional languages a plus.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting every need.
• Capture Customer data in CRM to connect with clients and develop relationships.
• Embrace and promote the Omnichannel mindset.
• Work as a team and foster open, constructive communication to ensure a premium experience.
• Welcome and serve the customer, delivering an exceptional in-store experience.
• Cross-sell with departments to maximize sales and hit KPIs.
• Maintain up-to-date fashion knowledge and competitive awareness.
• Demonstrate brand and product knowledge to clients.
• Handle complaints by liaising with the line manager when needed.
• Keep shop floor and displays in excellent condition per guidelines.
• Contribute to security and prevent product thefts.

Skills

Passion for selling and stores

Luxury/fashion curiosity

Relationship building with clients

Teamwork and independence

Communication and interpersonal skills

Ambition, resilience and self-motiva-

Product category knowledge

English proficiency

Job description

Overview

Founded in 1913 in Italy, Prada Group operates in more than 45 countries with the Prada, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands. The Group employs a diverse workforce across nationalities.

Job purpose

To be the ambassador who conveys and promotes the Brand philosophy and values to final Clients, guiding them into the world of the Brands. Responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering needs and expectations, fostering meaningful relationships and developing Brand loyalty.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the "client journey ceremony".


• Capture Customer data into the Company CRM to connect with the client, maintain and develop relationships, offer a personalized approach and develop future opportunities.


• Embrace and promote the Omni Channel mindset.


• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience, and contribute to a positive working environment, embracing diversity and inclusion values.


• Welcome and serve the customer, providing an excellent in-store experience at all times.


• Be proactively engaged in cross-selling with all Departments and maximize sales opportunities to achieve individual sales targets and KPIs.


• Ensure up-to-date knowledge of fashion trends and competitors.


• Demonstrate Brand and product knowledge.


• Deal effectively with customer complaints by liaising with the line manager when necessary.


• Ensure and maintain the shop floor and visual display to a high standard, complying with Company operational guidelines and stock procedures.


• Contribute to a high level of security and be attentive to prevent product thefts.

Knowledge and skills

• Passion for selling and stores


• Curiosity and interest in luxury/fashion, art and design


• Experience of building long-lasting relationships with clients


• Ability to work in a team as well as independently


• Excellent communication and interpersonal skills


• Ambition, resilience, self-motivation, result driven and problem solving


• Passion and knowledge of the managed product category


• English is a must; other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.