Client Advisor Miu Miu 57th St

Prada Group; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Prada Group is seeking a Brand Ambassador in New York, NY. The role involves providing an excellent customer experience and fostering brand loyalty. Responsibilities include maintaining client relationships and maximizing sales opportunities by understanding fashion trends. Ideal candidates are passionate about human relations, possess strong communication skills, and have a baseline knowledge in luxury products. Join a diverse and inclusive team committed to delivering excellence in the luxury sector.

Qualifications

• Strong problem-solving skills and curiosity.
• Ability to build long-lasting client relationships.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide an excellent in-store experience for customers.
• Maintain and develop client relationships through individual approach.
• Maximize sales opportunity to achieve targets and KPIs.
• Stay updated on fashion trends and competitors.

Skills

Passion for human relations

Problem solving

Communication skills

Luxury/fashion knowledge

Teamwork

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

To be the "ambassador" who conveys the Brand' philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

Responsibilities

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge and Skills

• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience of building a long‑lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.