Mitsubishi Parts & Warranty Administrator

Homans Associates II LLC; Wallingford (CT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health & Wellness Program

Employee Stock Purchase Plan

Employer-Paid Life Insurance

Employer-Paid AD&D Insurance

Growth and advancement opportunities

Job summary

Homans Associates, a subsidiary of Watsco, is seeking a Mitsubishi Parts & Warranty Administrator for our Wilmington, MA location. This full-time, hourly role focuses on processing and managing parts and warranty claims for customers and coordinating with the manufacturer to support service operations.

The role reports to the Parts & Warranty Dept. Supervisor within the Mitsubishi Product Division and collaborates with the MPD team to ensure accurate claim processing and timely customer service.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Strong customer service, detail orientation and time management.
• Ability to learn multiple software platforms quickly.

Responsibilities

• Generate and manage the Mitsubishi Parts & Warranty process and claims for customers, working on a team of parts and warranty specialists.
• Support the Mitsubishi Product Division team and the rest of the company related to all Mitsubishi parts & warranty support.

Skills

Customer service

Attention to detail

Time management

Organized

Team oriented

Education

High School Diploma or GED

College degree and/or related customer service experience preferred

Tools

Salesforce

Microsoft Office

Zoom

Moblico

Company CSD software

Job description

Hiring for the following location(s):

613 Main Street, Wilmington , Massachusetts 01887 , United States

About Us

Homans Associates is the premier distributor of HVAC Equipment, Supplies and Mechanical Insulation products in the Northeast. We've been serving the contractor community since 1952 with locations across all of New England plus New York and New Jersey. At Homans, we take our customers' success seriously. We utilize both Technology and People to create solutions for the challenges our customers face. We have developed, partnered and invested in tools that propel their business forward. We also employ the foremost experts in the HVAC and Mechanical Insulation industries. We refer to our employees as Associates, and our Associates are empowered to improve our customer's experience and ensure our customers success. From the cab of the truck, to behind the counter, on the website and on the phone, all the way to the President's office, our people put the customer at the center of every interaction and decision.

We joined the Watsco family in 1999. Watsco is the largest distributor of air conditioning, heating and refrigeration equipment and related parts and supplies in the HVAC/R industry, currently operating over 571 locations in 37 states in the United States, Canada, Mexico, and Puerto Rico. Plus market coverage on an export basis to parts of Latin America and the Caribbean.

Homans Associates is an Equal Opportunity Employer. Homans offers a competitive total pay and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Job Description

Mitsubishi Parts & Warranty Administrator

Location: Wilmington Branch | Schedule: Monday-Friday, 8 AM- 5 PM | Compensation: $22.00-$24.00/hour

Position Overview

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi, Armstrong and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

This position is a full-time position working in the Mitsubishi Product Division as a Mitsubishi Parts & Warranty Administrator with a primary role of processing and managing our parts & warranty claims for our customers and interact with the manufacturer to process and support our customers. This position will report to the Parts & Warranty Dept. Supervisor and the Operations Manager of the Mitsubishi Product Division (MPD).

Responsibilities of a Mitsubishi Support Coordinator:

• Generate and manage the Mitsubishi Parts & Warranty process and claims for customers, working on a team of parts and warranty specialists
• Support the Mitsubishi Product Division team and the rest of our company related to all Mitsubishi parts & warranty support

Requirements

Qualifications of a Mitsubishi Support Coordinator:

• Excellent customer service skills, attention to detail, self-motivated and driven, able to work in a fast-paced environment, time management skills, organized and team focused will all be required qualifications a potential candidate must exemplify
• * Ability to learn and utilize new software quickly and accurately (* Company CSD computer system, *Salesforce, *Microsoft Office, *Moblico, *Zoom etc.) Training will be provided
• High School Diploma or GED required. College degree and/or related customer service experience preferred

Theres no place like Homans!

• Competitive compensation with growth potential
• Career advancement opportunities – internal mobility to expand your role
• Employer-Paid Life/AD&D Insurance
• Employee Stock Purchase Plan
• Health & Wellness Program

Homans Associates is an Equal Opportunity Employer

Position Type

Hourly

Status

Full-Time