Mitigation Technician

ADP; Murfreesboro (TN); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Health insurance

PTO

401K

Job summary

Arcus Restoration in Murfreesboro, TN is seeking a reliable Mitigation Technician/General Labor to support field operations involving water, fire, and mold damage. This hands-on, customer-facing role requires professionalism, strong communication, and the ability to work efficiently during property damage events.

You will set up and operate drying equipment, document damage, coordinate with insurance adjusters, and follow safety standards.

Qualifications

• GED, High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Basic knowledge of water, fire, and mold restoration principles.
• Ability to operate restoration equipment and tools safely and effectively.
• Strong physical stamina for manual labor and ability to lift 50+ lbs.
• Strong communication and customer service skills.
• Willingness to learn and adapt on‑site operations.
• Legal authorization to work in the United States.

Responsibilities

• Respond to emergency calls for water, fire, and mold damage mitigation and restoration.
• Perform detailed inspections and document the extent of damage using industry-standard tools and software.
• Set up and operate drying equipment, dehumidifiers, air movers, and other machinery.
• Remove damaged materials and apply antimicrobial treatments.
• Maintain accurate records of work performed, including photographs and moisture readings.
• Coordinate with insurance adjusters, contractors, and clients to facilitate restoration processes.
• Provide clear explanations and updates to clients regarding the mitigation process and outcomes.

Skills

Communication

Customer service

Physical stamina

Safety awareness

Teamwork

Education

GED or High School Diploma

Tools

Restoration equipment operation

Moisture meters

PPE safety protocols

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Murfreesboro, TN, US

3 days ago Requisition ID: 1621

Salary Range: $18.00 To $22.00 Hourly

About the Company:

Arcus Restoration, a brand of American Restoration is a growing, full-scale restoration and remediation company currently serving middle and east Tennessee as well as North Alabama. We specialize in property restoration involving water, fire, smoke or other property damage. We are currently seeking to fill a full-time Mitigation Tech/ General Labor position and be a part of our growing team in the middle Tennessee area.

About the Role:

We are seeking a reliable, hardworking Mitigation Technician to support field operations involving water, fire, and mold damage restoration. This role is hands‑on and customer‑facing, requiring professionalism, strong communication, and the ability to work efficiently during property damage situations. Technicians assist with site preparation, demolition, cleanup, equipment setup, and documentation while following safety standards and project scopes provided by leadership.

Responsibilities:

• Respond to emergency calls for water, fire, and mold damage mitigation and restoration.
• Perform detailed inspections and document the extent of damage using industry-standard tools and software.
• Set up and operate drying equipment, dehumidifiers, air movers, and other specialized machinery to remove moisture and contaminants.
• Remove damaged materials and apply antimicrobial treatments to prevent mold growth and further damage.
• Maintain accurate records of work performed, including photographs, moisture readings, and client communications.
• Follow safety protocols and comply with environmental regulations to protect oneself, clients, and the environment.
• Coordinate with insurance adjusters, contractors, and clients to facilitate smooth restoration processes.
• Provide clear explanations and updates to clients regarding the mitigation process and expected outcomes.

Minimum Qualifications:

• GED, High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Basic knowledge of water, fire, and mold damage restoration principles.
• Ability to operate restoration equipment and tools safely and effectively.
• Strong physical stamina to perform manual labor, including lifting, bending, and working in confined spaces.
• Strong communication and customer service skills
• Ability to lift 50+ lbs and operate mitigation equipment safely
• Ability to wear PPE for extended periods
• Comfortable working in environments affected by water, fire, or mold
• Adaptability and willingness to learn during training
• Ability to work after‑hours, weekends, or on‑call shifts as needed
• Legal authorization to work in the United States

Preferred Qualifications:

• Restoration Certification (IICRC) in Water Damage Restoration
• Minimum of 2 years of Mitigation or Restoration experience.
• Familiarity with OSHA safety standards and environmental regulations.
• Basic computer skills for documentation and reporting purposes.
• Excellent communication and customer service skills.

This is a full‑time, field‑based position with a schedule that varies depending on active restoration projects and customer needs. Because emergencies can occur at any time, technicians participate in an on‑call rotation for after‑hours response. Work is performed in residential and commercial properties affected by water, fire, or mold, requiring PPE, adherence to safety procedures, and collaboration with technicians, supervisors, and customers.

Medical, Dental, Vision and Life Insurance, PTO and 401K along with other supplemental insurance available.

Equal Employment Opportunity

We are an equal opportunity employer. This means we do not discriminate in employment decisions or policies in violation of law on the basis of any legally protected status. What is a legally protected status varies depending on applicable local, state and federal laws, but may include race, color, national origin, citizenship status, creed, religion, sex, age, marital status, etc.