Mitigation Supervisor - Lead Restoration Team & Client Care

Northern Colorado Restoration Company; Fort Collins (CO); On-site; USD 34,440 - 39,950; Full time

Benefits offered by this job

401(k)

Company car

Health insurance

Paid time off

Health & Dental insurance

Job summary

Paul Davis is seeking a Mitigation Supervisor in Fort Collins to lead emergency response and restoration teams. The role focuses on deploying resources promptly to deliver high-quality care in property emergencies and coordinating with other leaders to ensure exceptional service.

Responsibilities include directing tarping, water mitigation, mold remediation, and related services, conducting daily team huddles, meeting clients and adjusters, and maintaining equipment readiness.

Qualifications

• Mitigation experience; IICRC certification preferred.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Fluent in English (Bilingual a bonus).
• Valid driver's license with clean record.
• Availability for nights/weekends/overtime with notice.
• Desire to continually learn new things.

Responsibilities

• Ensuring the team's performance of tarping, board-up, water mitigation, mold remediation, environmental services, and carpet cleaning/re-installation services in accordance with Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Ensure crews are ready each morning to handle the day via a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide a professional opinion.
• Re-inspect job sites for quality control.
• Serve as the point of contact for customers and resolve questions or concerns promptly.
• Maintain inventory of trucks and equipment and stay on top of on-call requirements.

Skills

Mitigation experience

Customer service

Leadership

English proficiency

Driver's license

Evening/weekend availability

Willingness to learn

Job description

Paul Davis is seeking a Mitigation Supervisor in Fort Collins to lead emergency response and restoration teams. The role focuses on deploying resources promptly to deliver high-quality care in property emergencies and coordinating with other leaders to ensure exceptional service.

Responsibilities include directing tarping, water mitigation, mold remediation, and related services, conducting daily team huddles, meeting clients and adjusters, and maintaining equipment readiness.