Mitigation Manager: Disaster Restoration Leader

IICRC; Jacksonville (FL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Leadership development

Cross-training opportunities

Bonus opportunities

Company culture

Job summary

Paul Davis is seeking a Mitigation Manager to lead a team delivering tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation after disasters. You will focus on excellent customer service, coordinate crews, and partner with other departments to ensure on-time, on-budget results.

You will meet clients and adjusters on-site, drive quality control, and maintain vehicle/equipment readiness.

Qualifications

• Desire to join a world-class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Fluent in English.
• Valid driver's license with a clean record.
• Willingness to work nights/weekends and overtime if needed.
• Desire to continually learn new things.

Responsibilities

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

Skills

English fluency

Leadership

Customer service

Team coordination

On-call availability

Job description

Paul Davis is seeking a Mitigation Manager to lead a team delivering tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation after disasters. You will focus on excellent customer service, coordinate crews, and partner with other departments to ensure on-time, on-budget results.

You will meet clients and adjusters on-site, drive quality control, and maintain vehicle/equipment readiness.