Mitigation Project Manager Water and Fire Restoration

Servpro Industries, Inc.; Manchester (NH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF in Manchester, NH is seeking an experienced Mitigation Project Manager to lead water, fire, smoke and mold restoration projects from emergency response through dry out, stabilization, documentation, and final billing support.

This hands-on role requires managing multiple active jobs, coordinating crews and vendors, and communicating with homeowners, property managers, insurers, and third‑party administrators to deliver a five-star service.

Qualifications

• 3+ years of water or fire mitigation experience.
• Experience running mitigation jobs from start to finish.
• Proficiency with Xactimate for estimating and sketching.
• Ability to manage multiple active jobs and crews.
• Knowledge of drying, demolition, containment, decontamination.
• Experience communicating with insurance adjusters.
• Strong written and verbal communication.
• Valid driver’s license.
• Willingness to participate in after-hours/on-call rotation as needed.

Responsibilities

• Respond to water, fire, smoke, and mold losses and lead mitigation projects.
• Inspect sites, determine scope, and create mitigation plans.
• Build drying plans, equipment layouts, containment plans, and demolition plans.
• Write and update mitigation estimates and sketches using Xactimate and SERVPRO systems.
• Communicate with homeowners, property managers, insurance adjusters, and third‑party administrators.
• Schedule, coordinate, and lead mitigation crews and vendors.
• Monitor job progress, moisture readings, equipment usage, labor, and job profitability.
• Maintain complete job documentation, including photos, moisture logs, notes, signatures, and required forms.
• Manage estimate updates, supplements, and documentation needed to support billing.
• Set clear expectations with customers and deliver a five‑star service experience.
• Coordinate smooth handoffs to reconstruction when needed.

Skills

Mitigation experience

Leadership

Communication skills

Driver's license

Tools

Xactimate

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Mitigation Project Manager - Water/Fire Restoration

SERVPRO Team JRF | Manchester, NH

Full-time | On-site | Water, Fire, Mold Restoration

SERVPRO Team JRF is hiring an experienced Mitigation Project Manager to lead water, fire, smoke, and mold mitigation projects from emergency response through dry out, stabilization, documentation, and final billing support.

This is a hands‑on project management role for someone who has already run mitigation jobs, understands drying standards, can lead crews, and is comfortable working directly with homeowners, property managers, insurance adjusters, and third‑party administrators.

The best fit for this role will have recent water and/or fire mitigation experience, strong Xactimate skills, and the ability to manage multiple active jobs while delivering a professional customer experience.

Compensation and Benefits

Expected total compensation: $90,000 - $115,000 per year, based on experience and performance. Compensation includes base salary plus performance bonuses.

Benefits include:

• 100% company-paid health, dental, and vision insurance for employee-only plans
• 401(k) with company match
• Company vehicle
• Fuel card
• Company cell phone and tablet
• Paid holidays
• Paid time off / CTO
• Ongoing training, certifications, and career development
• Opportunity to grow with a Top 100 SERVPRO franchise
• Stable, family‑owned company with more than 50 years in the New Hampshire market

What You Will Do

As a Mitigation Project Manager, you will take ownership of mitigation projects and make sure jobs are completed safely, efficiently, profitably, and with strong communication from start to finish.

Responsibilities include

• Respond to water, fire, smoke, and mold losses and take the lead on mitigation projects
• Inspect job sites, determine scope, and create mitigation plans
• Build drying plans, equipment layouts, containment plans, and demolition plans
• Write and update mitigation estimates and sketches using Xactimate and SERVPRO systems
• Communicate with homeowners, property managers, insurance adjusters, and third‑party administrators
• Schedule, coordinate, and lead mitigation crews and vendors
• Monitor job progress, moisture readings, equipment usage, labor, and job profitability
• Maintain complete job documentation, including photos, moisture logs, notes, signatures, and required forms
• Manage estimate updates, supplements, and documentation needed to support billing
• Set clear expectations with customers and deliver a five‑star service experience
• Coordinate smooth handoffs to reconstruction when needed

Minimum Requirements

This role requires restoration industry experience. Please apply only if you meet the following requirements:

• 3+ years of recent water mitigation, fire mitigation, or property restoration experience
• Experience running mitigation jobs from start to finish
• Proficiency with Xactimate for mitigation estimating and sketching
• Ability to manage multiple active jobs and keep crews organized
• Working knowledge of drying, demolition, containment, decontamination, and mitigation best practices
• Experience communicating directly with insurance adjusters and/or third‑party administrators
• Strong written and verbal communication skills
• Comfort using job management software, email, mobile apps, photos, and spreadsheets
• Valid driver’s license and ability to meet company driving standards
• Ability to participate in an after-hours/on‑call rotation as needed

Candidates without both recent mitigation experience and Xactimate experience are unlikely to be a fit for this position.

Preferred Qualifications

• IICRC certifications such as WRT, ASD, FSRT, or AMRT
• Experience with program work and third‑party administrators
• Prior role as a Mitigation Project Manager, Mitigation Supervisor, Crew Chief, or Restoration Project Manager
• Experience with commercial mitigation or large‑loss projects
• Experience using SERVPRO systems or other restoration job management platforms

Why SERVPRO Team JRF?

SERVPRO Team JRF is a family‑owned and operated franchise serving New Hampshire for more than 50 years. We are consistently recognized as one of SERVPRO’s Top 100 franchises nationwide.

We are looking for an experienced mitigation leader who wants to run jobs the right way, lead crews, serve customers well, and grow with a strong local team.

Our culture is built on integrity, teamwork, accountability, and doing the right thing for customers during some of the most stressful moments they face.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.