Mitigation Project Manager - Disaster Restoration

SP Global DRT; Raleigh (NC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision insurance

Vacation

Job summary

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service for emergency and reconstruction needs 24/7. The Water Restoration/Mitigation Project Manager oversees field execution and directs crews to ensure safety, efficiency, and quality under the Mitigation Operations/Production Manager.

Responsibilities include coordinating daily activities, maintaining documentation, and communicating with customers and stakeholders.

Qualifications

• High school diploma or GED is required.
• IICRC certifications and/or restoration experience preferred.
• Ability to lead crews on site and provide constructive day-to-day feedback.
• Excellent written and verbal communication skills are essential.
• Strong organizational, time-management, and problem-solving abilities.

Responsibilities

• Oversee day-to-day execution of mitigation projects from start to finish.
• Provide clear direction and real-time feedback to crews and technicians on site.
• Establish efficient job flow, staging, equipment setup, and job coordination.
• Perform mitigation activities including water extraction, drying, and mold remediation.
• Set up and monitor drying equipment and document moisture readings daily.
• Ensure compliance with SERVPRO processes and work orders.
• Monitor progress and report status to management and file coordinators.
• Identify safety hazards and enforce safety procedures on site.
• Maintain complete job documentation, including photos and readings.

Skills

Mitigation experience

Crew leadership

Communication skills

Organizational skills

Problem-solving

Valid driver's license

Travel readiness

On-site presence

Background check clearance

Education

High school diploma/GED

Tools

Docusketch

Job description

Water Restoration/ Mitigation Project Manager

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

Job Description

The Water Restoration/Mitigation Project Manager oversees the day-to-day execution of water, fire, smoke, and mold mitigation projects in the field. Reporting to the Mitigation Operations/Production Manager, this is a lead role responsible for directing crews on assigned jobs, ensuring work is performed safely, efficiently, and to SERVPRO quality standards, and providing hands‑on guidance and feedback to technicians. This position provides day-to-day direction to crews on the job but does not carry formal personnel‑management responsibilities such as hiring, discipline, or performance reviews.

Primary Responsibilities

• Oversee the day-to-day execution of assigned mitigation projects from start to finish.
• Provide clear direction, guidance, and real-time feedback to crews and technicians on the job site.
• Establish efficient job flow, set up staging and equipment, and coordinate the requirements for each job.
• Perform and oversee mitigation activities including water extraction, structural drying, and fire/mold remediation.
• Set up and monitor drying equipment and ensure accurate moisture readings and daily documentation.
• Ensure crews follow SERVPRO processes and complete all work per the work order and scope.
• Monitor production progress against the schedule and communicate status to the Operations/Production Manager and Job File Coordinator.
• Identify safety hazards, communicate them, and enforce all safety procedures on the job site.
• Review and ensure complete, accurate job file documentation, including photos and required readings.
• Communicate professionally with customers, adjusters, and other stakeholders and answer questions as needed.
• Monitor and control job costs, labor time, and material usage on assigned projects.
• Ensure proper care, protection, and maintenance of equipment, tools, and vehicles.
• Resolve day-to-day production issues quickly and elevate concerns to the Operations/Production Manager as needed.
• Ensure job sites are left clean and orderly at the end of each day and upon completion.
• Support the training and development of technicians by demonstrating best practices and sharing knowledge.

Position Requirements

• Prior mitigation/restoration field experience, including experience leading or directing a crew, preferred.
• Knowledge of drying equipment, moisture documentation, and mitigation processes.
• High school diploma/GED required.
• IICRC certifications and/or previous fire/water/mold property restoration experience preferred.
• Effective written and oral communication skills.
• Strong organizational, time-management, and problem-solving skills.
• Ability to lead and direct crews on the job site and provide constructive day-to-day feedback.
• Docusketch experience preferred.
• Valid driver's license, approved by our insurance company, required.
• Ability to travel locally or out of state when necessary.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
• Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
• Walking and standing for long periods, as well as driving, sitting, and climbing.
• Ability to climb ladders and work at ceiling heights.
• Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
• Exposure to chemicals, fumes, airborne particles, and loud noise.
• Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
• Required to occasionally wear a respirator and other personal protective equipment (PPE).
• Physical stamina and manual dexterity to perform demanding tasks throughout the day.

Job Type

• Full- Time
• On- call

Salary

$60K - $70K, pending experience.

Benefits

• 401(k) retirement plan with company match
• Health, Dental, Vision insurance
• Vacation

Each SERVPRO franchise is independently owned and operated